Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
 

Not sure if there is an official waiver yet, but I was given a full refund on a N ticket to HKG tomorrow due to coronavirus. I saw tcook052 moved a post earlier today on the subject.

Thank God I don't drink coronas.

Interesting that this is dated January 24 :)

Also interesting that it only mentions itineraries that touch WUH, which is less generous than what Nitehawk encountered.

lol, guess everyone can get through to the call centres now :)

I accidentally connected to the Mandarin line last week and talked to an agent based in PEK in under 30 secs:P
Her English wasn't great but she had no problem adding the FFP for me.

I did not push them on the issue at all. I called to cancel, mentioned the virus, and the agent stated that people had been receiving refunds. She then processed my full refund. Call took no more than 5-10 mins.

Apr 3-6th I have BKK-CAN-WNZ-TPE-SEA-YVR on an AP ticket. I booked it that way partially to try and hit all the Star carriers (there's a ZH flight in there which I'm missing and a TG 350 I wanna try) and I had no issue spending 24 hours in Guagzhou (actually kinda wanted to, city looks kinda cool) and 24 hours in Wenzhou (never heard of it, but I have a Chinese visa and how bad can 24 hours be, had to do this to lineup with the BR availability) but now I'm a LITTLE more weary of that.

I'll call them when I get home from my current trip, but my dates are outside of the waiver, and does anyone have experience with waivers and if/how they extend to AP tickets? Are they gonna insist my new itinerary has award availability? I know that's always a sticky situation but when it comes to cancelled flights and stuff they are usually pretty good about just paying to replace flights. Cuz of course now there isn't really availability and whatever availability exists is all via China, which kinda defeats the purpose.

your trip is over 2 months away and doesn't directly touch WUH

​​​​​​I admire your goal of hitting all the *G carriers. we are only missing one primary carrier (Shenzhen) and one connecting partner (Juneyao). We intend to do both before spring/summer is over.

Unless you need the miles to book a new flight, personally I'd hold on to your cool routing and watch the news updates in several weeks. Doing so now now the most you'd get is pay refund refund fees or change fees, and you'd have to find existing Aeroplan flight award inventory.

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I cancelled a YVR-TPE trip for next week last week and asked them to retroactively apply this waiver, which they informed me they did. The Concierge gave me slightly different terms than the ones listed.

What does it mean I can book 'another destination'? Can I book YVR to SYD instead? I was in J

How'd you get them to waive PVG/PEK/HKG/TPE travel?
I assume it just means that the value of the ticket can be applied to a new one with the change fee waived.

There's an updated advisory that includes PVG and PEK but I think they are being a bit more open about applying it.

Change fee waived and they will book me into the same cabin if I book before June 15th on any available flight on that route.

I have a flight to PEK/PVG mid February, I'm hoping AC will extend waiver to cover those dates, as what I hear from my relatives, the outbreaks in both cities are much worse than reported.

These dates are within the window for rebooking, and PEK is now included.

This said, I would take rumors from friends or relatives in Beijing with a grain of salt. Rumors tend to go way beyond reality. Still, if it were me, I would probably go ahead and cancel a February trip, just to be on the safe side.

Can someone advise what the updated advisory includes?

looked at both their Travel Advisory and Goodwill policy - all I see is just the regular winter storms and Wuhan being covered.

thinking either to cancel ticket or submit a trip interruption/cancellation claim.