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-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   Retrieve promo code from cancelled flight? (https://www.flyertalk.com/forum/air-canada-aeroplan/1996657-retrieve-promo-code-cancelled-flight.html)

hydrogen Nov 24, 2019 9:57 am
Originally Posted by Stranger (Post 31770538)
Witin 24 hours, you can cancel entirely and get a refund. With no penalty. Regardless of the fare rules. So, no.
Sorry, I get the general idea but this is sort of confusing.
"Cancelling entirely" means cancelling the reservation AND the PNR?
Normally cancelling means cancelling the reservation only.
If you cancel the reservation AND the PNR, won't you lose the code since it's attached to the PNR?
Or are you saying cancelling the reservation only within 24h and then re-booking a cheaper fare with the code, and then asking for the residual refund since all of this was done within 24h of ticketing? If that's the case, I feel like you'd need a competent agent to sort out such a thing...

Stranger Nov 24, 2019 10:07 am
Originally Posted by hydrogen (Post 31771792)
Sorry, I get the general idea but this is sort of confusing.
"Cancelling entirely" means cancelling the reservation AND the PNR?
Normally cancelling means cancelling the reservation only.
If you cancel the reservation AND the PNR, won't you lose the code since it's attached to the PNR?
Or are you saying cancelling the reservation only within 24h and then re-booking a cheaper fare with the code, and then asking for the residual refund since all of this was done within 24h of ticketing? If that's the case, I feel like you'd need a competent agent to sort out such a thing...
I meant to say you can cancel the ticket entirely with no penalty if within 24 hours. But no that won't help with the code.

abmabm Nov 24, 2019 9:56 pm
Originally Posted by Tired of Traveling (Post 31769012)
Even though I've cancelled the flight, I keep getting the message that my promo code has already been used. Does anyone know whether it's possible to retrieve it and, if so, how?
5 years ago, I faced with the same problem. I called Air Canada, theie explanation is promo code only can be used once. If you cancel the flight, air canada does not retrieve your promo code.


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