Air Canada 877, June 18, 2019, Frankfurt, Germany
Arrive at Air Canada counter one hour and fifteen minutes prior to departure. No one at desk. A few moments later, an employee arrived and told me I was "two minutes late." What?
I had my ticket in hand, with the departure time clearly printed. "The flight's closed", she said. "What do you mean closed? Overbooked?" Employee snaps shut her purse and walks away. Phone Air Canada office in Frankfurt. "Oh, yes, that flight was cancelled." Odd, since was no cancellation notice on the arrivals/departures screen, and no passengers lingering about the counter waiting to be re-assigned. "Can you issue me another ticket?" "No, because you checked in online last night so your ticket's marked 'used.' " Spent the night at one of those airport hotels, at my own expense, and secured a flight on a partner airline the next day. Wrote a civil letter (postal) to Air Canada CEO Colin Rovinescu. That was six weeks ago. Avoid. Repeat, avoid this airline. |
By cancelled you mean your ticket was cancelled. The flight operated. If you checked in online why didn't you just proceed to the gate?
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Originally Posted by Exspecto
(Post 31375221)
Arrive at Air Canada counter one hour and fifteen minutes prior to departure. No one at desk. A few moments later, an employee arrived and told me I was "two minutes late." What?
I had my ticket in hand, with the departure time clearly printed. "The flight's closed", she said. "What do you mean closed? Overbooked?" Employee snaps shut her purse and walks away. Phone Air Canada office in Frankfurt. "Oh, yes, that flight was cancelled." Odd, since was no cancellation notice on the arrivals/departures screen, and no passengers lingering about the counter waiting to be re-assigned. "Can you issue me another ticket?" "No, because you checked in online last night so your ticket's marked 'used.' " Spent the night at one of those airport hotels, at my own expense, and secured a flight on a partner airline the next day. Wrote a civil letter (postal) to Air Canada CEO Colin Rovinescu. That was six weeks ago. Avoid. Repeat, avoid this airline. |
I was going to suggest a possible schedule change such that T-75 was actually T-55.
And a BP doesn't do you much good if you're checking a bag. |
Depends on the bag. You really just need to get past security (might not be so easy in Germany if you have a large bag), and you can gate check.
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Originally Posted by canadiancow
(Post 31375381)
I was going to suggest a possible schedule change such that T-75 was actually T-55.
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Originally Posted by RatherBeInYOW
(Post 31375463)
Has to be this. No chance there were no staff at T-75 at the check in counter.
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(I feed ADS-B data to FlightAware from 4 Raspberry Pi's, so I have an enterprise account, lots of flight history.
LOL |
Originally Posted by InTheAirGuy
(Post 31375953)
(I feed ADS-B data to FlightAware from 4 Raspberry Pi's, so I have an enterprise account, lots of flight history.
LOL |
Originally Posted by RatherBeInYOW
(Post 31376090)
I assume we're being trolled then.
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Originally Posted by Exspecto
(Post 31375221)
I had my ticket in hand, with the departure time clearly printed.
I suspect that your ticket was marked as used as you were considered a no show for the flight. |
Originally Posted by ChrisA330
(Post 31376108)
Ticket (itinerary?) or boarding pass that you printed? If the latter, I believe that’s boarding time, not departure time. I suspect that your ticket was marked as used as you were considered a no show for the flight. |
Too Late to Avoid AC
Originally Posted by Exspecto
(Post 31375221)
Arrive at Air Canada counter one hour and fifteen minutes prior to departure. No one at desk. A few moments later, an employee arrived and told me I was "two minutes late." What?
I had my ticket in hand, with the departure time clearly printed. "The flight's closed", she said. "What do you mean closed? Overbooked?" Employee snaps shut her purse and walks away. Phone Air Canada office in Frankfurt. "Oh, yes, that flight was cancelled." Odd, since was no cancellation notice on the arrivals/departures screen, and no passengers lingering about the counter waiting to be re-assigned. "Can you issue me another ticket?" "No, because you checked in online last night so your ticket's marked 'used.' " Spent the night at one of those airport hotels, at my own expense, and secured a flight on a partner airline the next day. Wrote a civil letter (postal) to Air Canada CEO Colin Rovinescu. That was six weeks ago. Avoid. Repeat, avoid this airline. |
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