FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   eUpgrade Question (https://www.flyertalk.com/forum/air-canada-aeroplan/1980537-eupgrade-question.html)

hands39 Jul 28, 2019 5:55 pm
eUpgrade Question
 
Hi,

I am trying to eUpgrade for my flight the first week of August. I am a e50K with a current booking class of V. While I know I am currently outside the window to request and eUp, when I go to the website it states that my booking is ineligible for an eUp to either J or PE. According to the "Preview eUpgrade requirements for your itinerary" page, it should be 26 credits plus cash to J or 26 to PE.

The altitude agents have not been very helpful at this point clarifying the situation. Any thoughts or ideas? Am I missing something?

Thanks!

24left Jul 28, 2019 5:59 pm
Originally Posted by hands39 (Post 31352557)
Hi,

I am trying to eUpgrade for my flight the first week of August. I am a e50K with a current booking class of V. While I know I am currently outside the window to request and eUp, when I go to the website it states that my booking is ineligible for an eUp to either J or PE. According to the "Preview eUpgrade requirements for your itinerary" page, it should be 26 credits plus cash to J or 26 to PE.

The altitude agents have not been very helpful at this point clarifying the situation. Any thoughts or ideas? Am I missing something?

Thanks!
What is your routing?

ffsim Jul 28, 2019 6:13 pm
In addition to the routing, we’d need to know the fare branding of your V fare... Standard, Flex, or Comfort.

lcohen999 Jul 28, 2019 6:13 pm
26 would usually mean Asia or Australia I would guess

What it should say is you are outside the booking window more so than not eligible

flyquiet Jul 28, 2019 7:10 pm
It says "not eligible" when it is simply not yet in the booking window.
Cross your fingers.

24left Jul 28, 2019 7:18 pm
https://www.aircanada.com/ca/en/aco/...calculate.html

Viewing eUpgrade requirements


https://cimg6.ibsrv.net/gimg/www.fly...437f85defe.png



https://cimg5.ibsrv.net/gimg/www.fly...29426d077c.png


Booking Window
​​​​​​​
https://cimg8.ibsrv.net/gimg/www.fly...94b3a26eae.png

canadiancow Jul 28, 2019 7:48 pm
Which part of that is relevant to this inquiry? I looked through it, but I don't see anything that answers the question.

Burgertime Jul 28, 2019 9:41 pm
“Ineligible for upgrade” is the standard message in the field for number of credits/$ when a valid request is made before the eligibility date.
Does the field to the left indicate that an upgrade request cannot me made XXX days before the flight as the reason?

It is possible all is correct (as correct as can ever be in the world of AC IT) and this is just a premature eupgrade request...

ffsim Jul 29, 2019 8:07 am
Originally Posted by canadiancow (Post 31352849)
Which part of that is relevant to this inquiry? I looked through it, but I don't see anything that answers the question.
No one here has enough info to answer OP’s question. However, those tables along with the contributions from other posters regarding the “ineligible for upgrade” message should be enough to give OP some clarity on whether he / she can actually upgrade once in the upgrade window.

canadiancow Jul 29, 2019 10:00 am
OP very explicitly acknowledged being outside the window, in V class, and needing 26 eUps, plus copay for J. The tables just confuse the matter by showing redundant (as it's already in the OP) and irrelevant information.

FT is hard enough to find good information on a good day without dumping tables with no explanation into threads.

ffsim Jul 29, 2019 11:01 am
And it’s hard to answer questions without enough info. Showing OP where the info is and explaining the verbiage of the eUpgrade site’s error message is actually helpful.


All times are GMT -6. The time now is 7:58 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.