|
Originally Posted by canadiancow
(Post 31174555)
That's true.
It's just shocking to me that I can buy a ticket on AC.com and still not know my baggage allowance. Pre-purchase, they definitely need what you describe. Couldn't resist. |
Originally Posted by sokolov
(Post 31174114)
Are you trying to say that there is a significant number of *A Gold passengers who have been flying AC regularly for a decade who have found a way to scam AC to elicit a blissful Economy Standard ticket while only paying for Econmy Basic, and willing to take the risk of going to prison for fraud by drawing AC's attention?
In any case, if AC can't figure out within 48 hours if this is likely to be a fraud case, they need a change in management. |
Originally Posted by 5mm
(Post 31176129)
As a business owner, I know it takes way more than 48 hours to find out fraud cases. You don’t know what your talking about. If businesses followed your advise, every business in the world would be changes management multi times per year. Fraud is a major problem for all companies today. I have used my credit card on their website many times before, with zero chargebacks. There simply is no fraud in regards to my payment. Plus, they must already have done something to my ticket. They showed me Standard Economy on their website, they charged me for it, and they sent me a confirmation for it. After *that*, someone or something went to my file and changed it. So there has to be a record of why and how that was done. Why did they not tell me? Why did they hide the fact that they manipulated my ticket after it was confirmed? They are not starting from scratch, and had weeks to fix this. The customer friendly way is to first alert me of the change, and, when I point out they have no reason to downgrade my paid for ticket, to fix the ticket. After that, they can take as much time as they want to dig deep. If they somehow find fraud (which they won't), they could still cancel my ticket before I fly next month. |
Originally Posted by sokolov
(Post 31177225)
The difficulty with finding fraud cases starts with finding the needle in the haystack. This is not of the issue here: I have already reported the case. They know which thing to look at to see if it is a needle or a straw.
I have used my credit card on their website many times before, with zero chargebacks. There simply is no fraud in regards to my payment. Plus, they must already have done something to my ticket. They showed me Standard Economy on their website, they charged me for it, and they sent me a confirmation for it. After *that*, someone or something went to my file and changed it. So there has to be a record of why and how that was done. Why did they not tell me? Why did they hide the fact that they manipulated my ticket after it was confirmed? They are not starting from scratch, and had weeks to fix this. The customer friendly way is to first alert me of the change, and, when I point out they have no reason to downgrade my paid for ticket, to fix the ticket. After that, they can take as much time as they want to dig deep. If they somehow find fraud (which they won't), they could still cancel my ticket before I fly next month. |
Originally Posted by 5mm
(Post 31177300)
Again you missed the point. It's not about "your case", but all cases AC is dealing with. Fraud is very hard to deal with.
Mere generic suspicion of fraud is no justification for failing to deliver as per the contract. I suspect if the OP wants AC to notice this quick, he should open a case with his credit card. Won't necessarily reverse the charge, but his case will quickly find its way to a different silo within AC, The agent he spoke to was clearly more concerned of identifying (and confirming) the issue than in resolving the case. Should not be an issue of an agent believing or not, but about delivering what was purchased. |
Quick update on this. I emailed AC and they said they informed Aeroplan about the mis-credit. Aeroplan told them "no, we credited correctly based on the Economy Basic. I then explained again to AC, that the AC booking is showing incorrectly so therefore Aeroplan sees incorrect information. Apparently they are still looking into it.
|
Originally Posted by sokolov
(Post 31173581)
Oh, they also claim that *A Gold Status perks like free checked luggage and lounge access do not exist with Economy Standard tickets. Another version of saying "bugger off" to a loyal customer.
Originally Posted by ffsim
(Post 31174148)
The checked baggage rules are a little less clear...
Let's break down the "1st bag" section: [...] Ummmmm so what about Standard fares booked after August 21, 2018 or flown after October 5, 2018? Is it 1st bag free as the header suggests? $25? $52.50? $105? It's ridiculous that AC sometimes demonstrates incredible ineptitude at effectively communicating such simple information :rolleyes:
Originally Posted by ffsim
(Post 31174217)
Not at all. How do you expect someone to make an informed purchase decision when obtaining pricing information requires a booking reference?
There are 4 questions on a page that purports to offer a checked baggage calculator:
So.. does anyone know if *G get 1st bag free on AC with Standard Economy? At least UA.com shows you the baggage allowance BEFORE you paying a dime. (For the info, *G get 1st bag free with UA flying between Canada and US as of writing) [UPDATED] Found the checked baggage calculator,no PNR required. But, yeah, it is clear as mud, and no mention of Standard Economy allowance. |
Originally Posted by ksm06
(Post 31155079)
My first round trip with this issue has now posted and I did get the flex aqd and aqm, I have this one outstanding and still see FL fare code in Saudia but economy standard on AC. Wonder if having an eup request has anything to do with it? Anyways I will try to post the screenshots. Apologies on my mobile so not sure if this will work. This was booked through Corp TA CWT. https://cimg1.ibsrv.net/gimg/www.fly...34200ede5.jpeg https://cimg2.ibsrv.net/gimg/www.fly...1bf34bbe7.jpeg |
Originally Posted by ksm06
(Post 31187822)
Update on the above - The trip shown above that was labelled as "standard" on manage my bookings but booked in flex and showing as flex fare basic in saudia has now had both legs post as flex in terms of AQM and AQD automatically.
|
Originally Posted by Matt93
(Post 31187968)
Where on the Saudia website are you looking?
|
I have received a super friendly call today from a supervisor at reservations. She apologized for the "ordeal" I had to go through, and said she will fix the ticket, including the underlying fare code.
(Me contacting Consumer Matters at Global News might have helped.) The AC Supervisor said I was the first ever case where the system charged a Basic but showed Standard and issued a Standard receipt. She did not elaborate how it happened. (I was unaware I had been charged Basic. I didn't even know you could get that specific itinerary as Basic. I would have paid the extra ~$25.) I expressed my gratitude for them fixing it, but mentioned that I would have preferred this to go faster. I also mentioned that I know of a few similar cases (see this thread), so she asked me for the ticket numbers, which I could not provide. She said if you experience a similar situation and have not flown yet, contact reservations. If you have flown already, contact customer service. |
Originally Posted by ksm06
(Post 31189892)
On saudia.com, then go to "manage bookings" - I then click e-Ticket on the radio button and then enter in my AC ticket the 014# with my last name.
|
Originally Posted by Matt93
(Post 31191423)
On Saudia it is showing Fare Class "L"
What is the fare basis that is showing? It's under "Fare Basis" The fare class letter by itself, since the start of Branded Fares, basically means squat now. |
Originally Posted by sokolov
(Post 31190008)
I have received a super friendly call today from a supervisor at reservations. She apologized for the "ordeal" I had to go through, and said she will fix the ticket, including the underlying fare code.
(Me contacting Consumer Matters at Global News might have helped.) The AC Supervisor said I was the first ever case where the system charged a Basic but showed Standard and issued a Standard receipt. She did not elaborate how it happened. (I was unaware I had been charged Basic. I didn't even know you could get that specific itinerary as Basic. I would have paid the extra ~$25.) I expressed my gratitude for them fixing it, but mentioned that I would have preferred this to go faster. I also mentioned that I know of a few similar cases (see this thread), so she asked me for the ticket numbers, which I could not provide. She said if you experience a similar situation and have not flown yet, contact reservations. If you have flown already, contact customer service. Either way, saudia should show more than L. Like BA L, or TG L, FL L, or whatever. Something other than 'L' cos 'L' means very little now, I would disagree that it means squat because it means it's Y or some sort, as opposed to J (JCDZP) or PY (OEN)... |
|
| All times are GMT -6. The time now is 6:36 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.