Can I upgrade fare bought by company?
Jan 6, 2019, 11:21 am
#16
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Jan 6, 2019, 2:00 pm
#17
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 897
Um. Is that just a company credit card you use? By TA/Travel agent we mean like Concir or BCD, where you have a company book and pay for it all for you. You pay a fee for this service, per booking. Many companies seem to like it. I just get the EA to do it if it’s within NA.
Jan 6, 2019, 4:16 pm
#18
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Would you not be better off trying to buy an upgrade to business at the airport? Then you get both the bigger seat and more miles, at a lower total cost. At least there is a tangible benefit for the extra $ spent.
Jan 6, 2019, 4:44 pm
#19
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Jan 6, 2019, 4:51 pm
#20
Join Date: Nov 2018
Location: YCM
Programs: Aeroplan, Marriot, Hilton, IHG, P25K
Posts: 129
Concur is not a TA but an expense management system. Our organization uses Concur to ensure compliance with travel rules as the exclusive booking engine, but the actual TA booking the tickets and servicing the itinerary is American Express Global Business Travel - which used to be owned by AMEX but actually got sold to private equity partners a few years ago.
Jan 6, 2019, 4:54 pm
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
If the ticket/PNR includes only flights that are both operated and marketed by AC (AC flight numbers and not a codeshare), then I don't think there's any option other than to issue the ticket on AC ticket stock.
Jan 6, 2019, 4:59 pm
#22
Join Date: Nov 2018
Location: YCM
Programs: Aeroplan, Marriot, Hilton, IHG, P25K
Posts: 129
Jan 6, 2019, 8:45 pm
#23
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Jan 7, 2019, 6:21 am
#25
Join Date: Nov 2012
Location: YYT
Programs: AC E35k, HHonors Silver
Posts: 743
Same for me. FCM is the TA. Haven't tried to upgrade a ticket purchased through them, but when we had a local TA doing our bookings I successfully upgraded TATL fares to flex a couple of time directly with AC with no issue. As with all things YMMV, particularly with AC call centre agents. :-)
Jan 7, 2019, 12:35 pm
#26
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
If you purchased a AC ticket via Amex Global Business Travel, CW, or other TA, Ac wont touch the ticket prior to departure, since its in control of the TA, they will refer you back to your TA to perform the up-fare. In my experience, Amex Travel will do it for you and issue you a new receipt with the new fare class and cost. We've since changed to CW and Unigobe and it sucks, they tend not to perform an up-fare.
Jan 7, 2019, 1:46 pm
#28
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,231
Another datapoint is that my company uses Egencia and I've booked and subsequently upfared AC flights via them (over the phone) with no problem. The usual agent interaction fee applies.
Jan 7, 2019, 2:11 pm
#29
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,426
Same for me. Except if you can get a friendly call centre AC agent to do it then there is no fee.
Jan 7, 2019, 3:10 pm
#30
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,997