Rebooking with AC discount code
#1
Original Poster
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
Rebooking with AC discount code
I used a nice AC discount code (thanks to this forum) to purchase a flight in a refundable fare class. AC website says no fee for rebooking, just the difference, but how would this be calculated when the original fare was purchased at 30% discount? Would they keep the discount code and apply it to any change, or am I essentially losing the use of the discount on one leg.
I'm hoping to delay the return by one day.
Thanks
I'm hoping to delay the return by one day.
Thanks
#2
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I used a nice AC discount code (thanks to this forum) to purchase a flight in a refundable fare class. AC website says no fee for rebooking, just the difference, but how would this be calculated when the original fare was purchased at 30% discount? Would they keep the discount code and apply it to any change, or am I essentially losing the use of the discount on one leg.
I'm hoping to delay the return by one day.
Thanks
I'm hoping to delay the return by one day.
Thanks
#3
Original Poster
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
AC.com says that I must rebook the entire flight, even if I'm only changing one leg. I see the discount is retained, but the price for the departing leg, which I do not intend to change, has doubled. I must click this before I am allowed to change the return leg. I'm ok paying the fare difference only for the return leg if the 30% discount is applied, ridiculous website is making me rebook the departing leg too.
Worried about calling in and whether they would make this worse for me.
Not sure why I need to rebook the departing leg.
To specify, the departing leg is in lowest business, YVR-LHR and the return is in PE (O) and fully refundable.
New total to effect this change is over 5 thousand as per ac website. I'm clearly missing something here.
Worried about calling in and whether they would make this worse for me.
Not sure why I need to rebook the departing leg.
To specify, the departing leg is in lowest business, YVR-LHR and the return is in PE (O) and fully refundable.
New total to effect this change is over 5 thousand as per ac website. I'm clearly missing something here.
#4
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
There's an account code on your PNR that will automatically apply the 30% off whether the agent realizes it or not.
Your issue may be related to something else. You'll get an answer once we get the actual full picture (ie. give us all the details, not just the ones you think are relevant).
Your issue may be related to something else. You'll get an answer once we get the actual full picture (ie. give us all the details, not just the ones you think are relevant).
#5
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
AC.com says that I must rebook the entire flight, even if I'm only changing one leg. I see the discount is retained, but the price for the departing leg, which I do not intend to change, has doubled. I must click this before I am allowed to change the return leg. I'm ok paying the fare difference only for the return leg if the 30% discount is applied, ridiculous website is making me rebook the departing leg too.
Worried about calling in and whether they would make this worse for me.
Not sure why I need to rebook the departing leg.
To specify, the departing leg is in lowest business, YVR-LHR and the return is in PE (O) and fully refundable.
New total to effect this change is over 5 thousand as per ac website. I'm clearly missing something here.
Worried about calling in and whether they would make this worse for me.
Not sure why I need to rebook the departing leg.
To specify, the departing leg is in lowest business, YVR-LHR and the return is in PE (O) and fully refundable.
New total to effect this change is over 5 thousand as per ac website. I'm clearly missing something here.
The other point being that if two segments are under different rules, the most restrictive one applies to the whole itinerary. So the O leg is no longer refundable.
#6
Original Poster
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
I'm YVR-LHR Dec28 in P, return Jan5 in fare class O. I specifically spent extra on O knowing my return date was variable, and now I would like to return on Jan 6, also in PE.
I can't believe I would have to pay the inc fare diff for the outbound leg too.
#7
Join Date: Dec 2006
Location: YEG
Posts: 3,925
What a shame, so it made no sense to purchase the O vs N PE fare for the return leg as I purchased lowest business for the outbound?
I'm YVR-LHR Dec28 in P, return Jan5 in fare class O. I specifically spent extra on O knowing my return date was variable, and now I would like to return on Jan 6, also in PE.
I can't believe I would have to pay the inc fare diff for the outbound leg too.
I'm YVR-LHR Dec28 in P, return Jan5 in fare class O. I specifically spent extra on O knowing my return date was variable, and now I would like to return on Jan 6, also in PE.
I can't believe I would have to pay the inc fare diff for the outbound leg too.
Have you checked what a new ticket for those dates, in your preferred cabin, would be? If 30% off is lower than you’re paying now it could be that the website is calculating something incorrectly.
#9
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
There's an account code on your PNR that will automatically apply the 30% off whether the agent realizes it or not.
Your issue may be related to something else. You'll get an answer once we get the actual full picture (ie. give us all the details, not just the ones you think are relevant).
Your issue may be related to something else. You'll get an answer once we get the actual full picture (ie. give us all the details, not just the ones you think are relevant).
#10
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
What a shame, so it made no sense to purchase the O vs N PE fare for the return leg as I purchased lowest business for the outbound?
I'm YVR-LHR Dec28 in P, return Jan5 in fare class O. I specifically spent extra on O knowing my return date was variable, and now I would like to return on Jan 6, also in PE.
I can't believe I would have to pay the inc fare diff for the outbound leg too.
I'm YVR-LHR Dec28 in P, return Jan5 in fare class O. I specifically spent extra on O knowing my return date was variable, and now I would like to return on Jan 6, also in PE.
I can't believe I would have to pay the inc fare diff for the outbound leg too.
Changes that are made after departure are subject to historical fares, but current inventory.
Before departure, changes are subject to the complete repricing of the entire itinerary at current fares and inventory. However, this is usually applied if you change your outbound flight, and I have yet to see an airline or TA do a full reprice on an international fare where only the return changes.
My original recommendation stands. Call AC, act normal, and just say "I would like to change my return date in an international round trip ticket to January 5th in O class". The discount code will auto apply, and the system will reprice it as a change to the return portion.
#11
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
I may be in a similar position shortly. Have never had to deal with this before. Followed this discussion and similar FT ones with interest but not sure I am clear.
I have a P fare return (international). Used a code. May have to return early. I gather from other threads, that compassionate grounds are no longer offered (ie, death of a close family member). Please correct me if I am wrong.
I just want to be clear about what to expect if i am if I am required to cut the trip short. Code will apply online for rebooking? If no more P, pay fare difference? Switch to PE and use upgrades? In the worst case scenario, I may not have secure internet (in a hotel) for rebooking and would have to call in.
I would really appreciate any advice about options and best strategies. Thanks, in advance.
I have a P fare return (international). Used a code. May have to return early. I gather from other threads, that compassionate grounds are no longer offered (ie, death of a close family member). Please correct me if I am wrong.
I just want to be clear about what to expect if i am if I am required to cut the trip short. Code will apply online for rebooking? If no more P, pay fare difference? Switch to PE and use upgrades? In the worst case scenario, I may not have secure internet (in a hotel) for rebooking and would have to call in.
I would really appreciate any advice about options and best strategies. Thanks, in advance.
#12
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
But the other issue: even if P is still available and even if the fare rules say that historic data are to be used, change fee is often in the $400 range. So far I have been able to stay away from these, but who knows when we'll get hit...
#13
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
Update: I found another thread, "bereavement fares, thank you AC". However, some of the info in the thread is contradictory. I will post a summary of what seems to be current (according to AC website) there.
@Stranger: thanks for the reminder about change fees. Important point. I don't normally buy travel insurance but it would be more expensive than the change fee in my experience. In my current situation (relative in palliative care), I don't think I'd be eligible for cancellation insurance. Not appropriate to post here about "how you stay away from change fee" but I would be most appreciative if you could PM the strategy in the event I need to change my tx. Thanks in advance for your thoughts.
@Stranger: thanks for the reminder about change fees. Important point. I don't normally buy travel insurance but it would be more expensive than the change fee in my experience. In my current situation (relative in palliative care), I don't think I'd be eligible for cancellation insurance. Not appropriate to post here about "how you stay away from change fee" but I would be most appreciative if you could PM the strategy in the event I need to change my tx. Thanks in advance for your thoughts.
Last edited by Bartolo; Oct 7, 2018 at 6:24 pm
#14
Original Poster
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
Called AC asking about the change, and as expected, agent simply told me "no problem, total cost around 4000" even though there is no actual fare difference in the return leg I'm trying to delay by one day. I didn't proceed further, just said thanks and I would call back later.
This day extension is not mandatory and I will not pay such an amount for it.
Lesson was simply to not book the refundable fare on one leg, money lost.
@Bartolo, hope all works out in your situation. warm regards.
This day extension is not mandatory and I will not pay such an amount for it.
Lesson was simply to not book the refundable fare on one leg, money lost.
@Bartolo, hope all works out in your situation. warm regards.
#15
Original Poster
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
to close the loop, called AC again, had the perfect agent, and zero cost to rebook return leg. Remains O fare class.
fwiw I was told I would have to visit ebid upgrade site and cancel my previous request, and enter a new one, but it seemed to have automatically applied my bid to the new flight.
fwiw I was told I would have to visit ebid upgrade site and cancel my previous request, and enter a new one, but it seemed to have automatically applied my bid to the new flight.