YYZ Inbound Flights delayed (Aug 17)
Aug 17, 2018, 4:09 pm
#1
Original Poster
Join Date: Jul 2016
Location: YYZ
Programs: Bonvoy LT Plat, Current Titanium, AC SE, x-SPG fanatic
Posts: 42
YYZ Inbound Flights delayed (Aug 17)
Anyone else stuck waiting to depart inbound for YYZ?
Our pilot just came one, originally blamed weather, but then mentioned "no one is sure what's going on" at the AC control desk and NAV
Anyone know whats going on?
6PM EST
Our pilot just came one, originally blamed weather, but then mentioned "no one is sure what's going on" at the AC control desk and NAV
Anyone know whats going on?
6PM EST
Last edited by Zeeflys; Aug 17, 2018 at 4:15 pm Reason: updated time:
Aug 17, 2018, 4:12 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Well, the weather has been crap the past hour or so in and around the GTA.
Aug 17, 2018, 4:15 pm
#3
Original Poster
Join Date: Jul 2016
Location: YYZ
Programs: Bonvoy LT Plat, Current Titanium, AC SE, x-SPG fanatic
Posts: 42
Aug 17, 2018, 4:35 pm
#7
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
News outlets reporting similar to downtown flooding as last week but doens't seem as bad... below ground level pathways around Union station are closed off due to flooding.
Aug 17, 2018, 4:35 pm
#8
Join Date: Dec 2009
Location: USA
Posts: 1,153
I'm at YYZ right now, departing to IAD at 2035. My flight is still showing as Scheduled, but tons have been cancelled. Lines at customer service desks are insane.
anyone know what I'm entitled to if I'm stranded overnight? Not sure what AC's rules are.
anyone know what I'm entitled to if I'm stranded overnight? Not sure what AC's rules are.
Aug 17, 2018, 4:42 pm
#9
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
See post 6 and/or link to AC.com page https://www.aircanada.com/ca/en/aco/...l-outlook.html
Scroll down to YYZ and click the links or see info.
BTW, not looking good at IAD either
Aug 17, 2018, 5:30 pm
#11
Join Date: Nov 2017
Posts: 3,359
Just thought I'd remind folks that you don't need to deal with the zoo that is the customer service line for AC at YYZ if you've got *A Gold status with one of the major airlines! Best bet is to get the lounge agent to fix your problem or failing that do online rebooking. Overall, I've found the lounge dragons are more helpful/accommodating than the gate agents or the (non-existent) customer service reps.
Safe Travels,
James
Safe Travels,
James
Aug 17, 2018, 5:34 pm
#12
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,426
Just thought I'd remind folks that you don't need to deal with the zoo that is the customer service line for AC at YYZ if you've got *A Gold status with one of the major airlines! Best bet is to get the lounge agent to fix your problem or failing that do online rebooking. Overall, I've found the lounge dragons are more helpful/accommodating than the gate agents or the (non-existent) customer service reps.
Safe Travels,
James
Safe Travels,
James
Aug 17, 2018, 5:38 pm
#13
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
We all have our issues with AC agents (or any CSR from any company for that matter) from time to time, and it's really frustrating being in a situation such as I see in the above photo, but whoever might find themselves dealing with them today please have an extra measure of patience. If you think you're in a world of hurt, it's multiplied by several hundred for them.
Good luck to all that are in that mess!
Good luck to all that are in that mess!
Aug 17, 2018, 5:39 pm
#14
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
On the other hand, I have seen lounge agents tell people that they are overwhelmed and head over to the rebooking desk. Better off to call rather than stand in line. I also have no idea why AC will not have a bank of phones connected to their call center instead of having a lineup of a couple of hundred people waiting to talk to three agents.
Aug 17, 2018, 5:45 pm
#15
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
There was a GDP (Ground Delay Program), that evolved into a GS (Ground Stop). Last I heard the GS was set to be lifted around 8pm local and go back into a GDP, but I've been busy with my own traffic.
Blame ATC (Nav). It's our fault....