Air Canada boots mom, son over seat choice
Apr 28, 2018, 5:42 pm
#31
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Nonsense. I don’t know the difference in mask tubing length between the XM pods and the new pods. I don’t know that a parent cannot help a child adjacent to them in a new pod. All I know is what the policy states, and the policy — recently updated as it is — clearly refers to classic pods.
Sure, but once the GA and the SD explain to you the way it needs to be, then you know.
Apr 28, 2018, 5:53 pm
#33
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,695
Regardless, the woman eventually took the seat they told her to. Only then was she tossed from the flight.
Apr 28, 2018, 6:03 pm
#34
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
To me, the most telling part of this story, with regards to her credibility is when the anchorman said that, had she known about this policy, she would not have booked J, so they could sit together. And yet, she bought J for the trip home, on the second flight. Seems somewhat contradictory to me.
Apr 28, 2018, 6:07 pm
#35
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,695
However, after Morton and her son were seated...
Morton maintains she didn’t refuse any order from the flight crew, only that she kept asking to see the policy.
Morton maintains she didn’t refuse any order from the flight crew, only that she kept asking to see the policy.
Apr 28, 2018, 6:12 pm
#36
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
I don't see where it says that she did, or didn't (for that matter), accept the proper seat.
To me, the most telling part of this story, with regards to her credibility is when the anchorman said that, had she known about this policy, she would not have booked J, so they could sit together. And yet, she bought J for the trip home, on the second flight. Seems somewhat contradictory to me.
To me, the most telling part of this story, with regards to her credibility is when the anchorman said that, had she known about this policy, she would not have booked J, so they could sit together. And yet, she bought J for the trip home, on the second flight. Seems somewhat contradictory to me.
Apr 28, 2018, 6:15 pm
#38
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Apr 28, 2018, 6:20 pm
#39
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Maybe it is the cynical side of me but, when details are left out of a one sided story, I get a feeling it isn't due to an oversight.
Apr 28, 2018, 6:45 pm
#40
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
Well if it went to a real court, this data would be interesting.. her credibility would be destroyed if indeed there was suitable inventory.
Apr 28, 2018, 7:42 pm
#41
Join Date: Jan 2016
Programs: SPG Plat., AC Alt. E50+, AP DD; BA Gold, OW Emerald
Posts: 118
As a family we have travelled international business with our young children. We have done so side by side without issue or question. We would have sat wherever was needed, however, we were never made aware that our kids had to be seated in front of us, nor did the website check-in or gate agents mention this. In this day and age as parents it is difficult to accept something that seems the opposite of having your childs well being in mind. It would seem, understandably difficult for a mom to not be in a sight line of her child.
The policy here is unclear when it comes to the new configuration. We don't know how she reacted on the flight, I'm sure there would be people coming forward with their own videos if it had escalated to a raised voice situation. In this kind of situation, someone should have been able to walk her through the policy that doesn't seem to make sense.
If you said to any parent, you cannot sit here because you will be unable to situate a mask properly on your child, I think that would change things. It is interesting that the AC spokes person didn't say that. It would have been smart to say that masks don't allow repositioning from opposite aisle.
Again there are not enough details, however, I think if there had been raised voice kind of conflict etc. someone would have been filming, and if they really had an issue with this passenger they would have denied her a flight home.
The policy here is unclear when it comes to the new configuration. We don't know how she reacted on the flight, I'm sure there would be people coming forward with their own videos if it had escalated to a raised voice situation. In this kind of situation, someone should have been able to walk her through the policy that doesn't seem to make sense.
If you said to any parent, you cannot sit here because you will be unable to situate a mask properly on your child, I think that would change things. It is interesting that the AC spokes person didn't say that. It would have been smart to say that masks don't allow repositioning from opposite aisle.
Again there are not enough details, however, I think if there had been raised voice kind of conflict etc. someone would have been filming, and if they really had an issue with this passenger they would have denied her a flight home.
Apr 29, 2018, 2:11 am
#43
Suspended
Join Date: Jan 2014
Location: yyz/ord
Programs: AC E50 UA1k 2MM AA EXP Royal Ambassador SPG Platinum
Posts: 1,516
Apr 29, 2018, 5:01 am
#44
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
Same as many others on the enforcement, either rally or never happens. We're travelling this week on a 787, I'M in 1A, kids under 11 in 2A and 3A and my wife in 4A. We may book and then exchange seats during the flight and we're never bothered by the FA as long as we notify the SD.
Apr 29, 2018, 7:05 am
#45
Join Date: Feb 2012
Programs: AC*75K
Posts: 97
I just want to point out that if a parent is seated in an adjacent seat (think 3D & 3G on the 777/787) they would need to jump over the middle divider to help their child in an incident. This should be the primary reason to not allow adjacent seating. Similarly on the classic pod 767 a parent seated in A could not help their child in the middle F seats because of a divider. The general in-front policy makes perfect sense if you don't want to get into plane specific seating criteria.