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Originally Posted by expert7700
(Post 30062716)
I do this every other time and this time in hindsight I should have just gone from EWR to NYC and taken the flight AC had auto reconfirmed us for the next day. On a forced overnight in transit, Chase would (and has) paid us for a $500 hotel on my ticket, $500 in meals on my wife's, and $500 for transit/clothing/etc on my son's. But since YYZ was our ticketed destination it would have been an uphill battle to claim a hotel there.
Concierge said if we walked to the in terminal Sheraton and paid, we could try claiming it back to AC customer sercice but it would be denied. |
Originally Posted by Jebby_ca
(Post 30063181)
How were you able to secure hotel vouchers if YYZ was your ticketed destination? I understand you got into YYZ late due to AC's cancellation and then further delay, but not sure how that could possibly end up with a hotel voucher in YYZ.
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Originally Posted by Jebby_ca
(Post 30063181)
How were you able to secure hotel vouchers if YYZ was your ticketed destination? I understand you got into YYZ late due to AC's cancellation and then further delay, but not sure how that could possibly end up with a hotel voucher in YYZ.
AC first denied hotel and offered us a limo ride home because YYZ was the end of our ticket. While I was agreeing to the limo I asked the concierge to double check my address. They cut me off mid sentence and said they just noticed I lived 3+ hours by car and that hotel vouchers would be fine. I didn't notice that the car rental center was closed at the time of arrival, that would have been a good reason as well. |
I've never had luck having them override hotel when they were out of their preferred rate. I just don't ask anymore.
If they don't proactively offer a hotel, I use my credit card insurance. |
Originally Posted by expert7700
(Post 30063382)
I didn't notice that the car rental center was closed at the time of arrival, that would have been a good reason as well.
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Originally Posted by yyznomad
(Post 30064068)
AFAIK, YYZ Hertz (both terminals) does stay open until afterl the last delayed-but-non-cancelled flight arrives for the operating day. Either that, or they just stay open for me. :)
Hertz app shows 58 rentals year to date. Love the upgrades, but Hertz YYZ often has issues posting my correct return, and are nearly impossible to reach by phone. which lead to minor hassles like the latest: "please un-report the Alfa Romeo I returned a month ago stolen when I have photos of the return and you have been re-renting it to others...." |
replied to a different post |
You cant get there from here
Originally Posted by InTheAirGuy
(Post 29538536)
So I dropped my golf bag off at YYZ today, US departures.
I get through to CBP, and get a hit that I have to go back to the back room to wait for it to be screened. 30 minutes in, I get concerned. It turns out, the bag was never imaged. They don't know where it is. They don't know if it is still in the back room, or might have gone to the plane. It took an hour and 15 to resolve, with me pushing them to make multiple calls. The excuses from AC came fast and furious - that luggage is contracted out, etc. It was only when I began to push them and had 3 of them on the phone, working the ramp, inside and CBP to find it that they resolved it. They lost it. Then found it. Within the first 20 feet. (And in the middle of all this, I called the Concierge to see if they could help. They still haven't called back. See my separate thread of Concierge Fails) It turns out the lady never scanned it, and I was told I should have waited and asked her if she actually had a scan. I tell you, some days this airline manages to go beyond basic incompetence to something that is world class incompetence. I mean, it didn't even get beyond the first step! Perhaps the worldwide wide support number would have been a better option, but either way, I still don’t see what could be done as a search was being conducted. Maybe if you were at your destination and your bag didn’t show, maybe if you were about to take off and wanted them to start making calls while you were in the air, but still. They have luggage protection to reimburse you, not special skills to find luggage that the airport don’t have. |
Originally Posted by detjason
(Post 30064498)
I know this thread has become more of a thread about how to reach Amex Concierge, but I just have to comment that I am amazed at what some people expect from this service.
How is that wrong? |
Originally Posted by InTheAirGuy
(Post 30064516)
There were people involved. They were quickly dropping the ball and moving on to other projects, just like GA's. My experience has been that when their inertia settles in and they start to ignore you, the Concierge can have a wonderful ability to get them back into motion.
How is that wrong? |
Maybe.
As I said: "...with me pushing them to make multiple calls. The excuses from AC came fast and furious - that luggage is contracted out, etc. It was only when I began to push them" The default action of any Air Canada customer service rep is inaction. AC Concierge's can sometimes invoke basic laws of physics. I don't get why he thinks it is wrong. Whatever. |
Originally Posted by capedreamer
(Post 29538711)
Agree that the inability to speak to Concierge right away (which was always possible before and almost never now IME) is a major downgrade in the program.
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Originally Posted by detjason
(Post 30064498)
I know this thread has become more of a thread about how to reach Amex Concierge, but I just have to comment that I am amazed at what some people expect from this service. The OP was present at the airport and communications with three people who had the most knowledge about a lost piece of luggage. How could a concierge on the phone possibly be able to provide better information on where your bag is or find the right people who would know.
Perhaps the worldwide wide support number would have been a better option, but either way, I still don’t see what could be done as a search was being conducted. Maybe if you were at your destination and your bag didn’t show, maybe if you were about to take off and wanted them to start making calls while you were in the air, but still. They have luggage protection to reimburse you, not special skills to find luggage that the airport don’t have. It's about the Air Canada Concierge, which is not the same. The Air Canada Concierge can certainly assist with luggage issues and have done so in the past for Super Elites. It's well-documented here on FT for the last 15+ years. |
Originally Posted by ridefar
(Post 29539547)
Isn't it supposed to be a benefit of TPAC/TATL paid J/C/P/Z/D as well?
*If you fly YYZ-YVR-PEK, you will not be eligible for concierge service at YYZ unless it is Signature service flight, including access to the concierge office at the priority check-in counter. Supposedly you should receive full concierge service at YVR and PEK and vice versa. In other words, if you YYZ-YVR is operated by an A321, too bad. Book one with a Signature business class cabin. |
Originally Posted by Clipper801
(Post 30064653)
All paid business class on an International flight operated by AC, excluding the domestic connector portion*, services at the concierge office, Aeroplan/*A redemption, eUpgrade and LMU. The latter are exclusively available to SE only.
*If you fly YYZ-YVR-PEK, you will not be eligible for concierge service at YYZ, including access to the concierge office at the priority check-in counter. Supposedly you should receive full concierge service at YVR and PEK and vice versa. |
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