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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   The NO THANKS CONCIERGE thread: Documenting the failure and deviation of the service (https://www.flyertalk.com/forum/air-canada-aeroplan/1899339-no-thanks-concierge-thread-documenting-failure-deviation-service.html)

flybit Mar 18, 2018 3:05 pm
Originally Posted by ridefar (Post 29539547)
Isn't it supposed to be a benefit of TPAC/TATL paid J/C/P/Z/D as well?
yup, but your not really missing out on anything, and the concierge, number is very available just ask around.

yvr76 Mar 18, 2018 3:53 pm
Big issue since going to the call center for me is that it's hit and miss as to who answers the phone. Some are incredibly inexperienced and will can't even handle basic requests like SDC saying the fare class isn't available. Others will sort me out in a couple minutes.

Ziptie Mar 18, 2018 4:49 pm
I arrived at YVR International MLL the other day and asked the lounge agent if there was a concierge around or could she call one.
I was told to call the Concierge number myself which I assumed goes to Toronto? Anyway I waited 15 minutes went back and said " I want to find a concierge, where do I have to physically go to speak to one"
She picked up her phone and called one in the airport that I could speak to.took 15 seconds.
I guess maybe the new rule is that SE ONLY has access by phone or email.

canadiancow Mar 18, 2018 4:54 pm
Originally Posted by Ziptie (Post 29540257)
I guess maybe the new rule is that SE ONLY has access by phone or email.
That's always been the rule.

Jagboi Mar 18, 2018 5:18 pm
Originally Posted by canadiancow (Post 29539759)
No, it just means you're not entitled to it until you're at the airport.
The one time I could have used one, I was on a paid business class ticket to CDG I asked at the MLL for the concerige and the response was "how do you know about them?". Sure made me want to chase status:rolleyes:

Ziptie Mar 18, 2018 5:22 pm
Originally Posted by canadiancow (Post 29540276)
That's always been the rule.
Really? SO SE only has access by phone and email and Paid J only has access at the airport? I dont think so

From AC website

As an Air Canada Altitude Super Elite 100K member, you will enjoy personalized concierge service in 44 airports around the world.

yvr76 Mar 18, 2018 5:24 pm
Originally Posted by canadiancow (Post 29540276)
That's always been the rule.
Couple years back, Mrs. YVR (E50K) was declined concierge access at the YVR office on a TATL in J until I showed up a couple minutes later.

canadiancow Mar 18, 2018 5:25 pm
Originally Posted by Ziptie (Post 29540353)
Really? SO SE only has access by phone and email and Paid J only has access at the airport? I dont think so
SE has full access.

Paid international J only has access at the airport.

24left Mar 18, 2018 5:30 pm
Originally Posted by Ziptie (Post 29540353)
Really? SO SE only has access by phone and email and Paid J only has access at the airport? I dont think so

From AC website

As an Air Canada Altitude Super Elite 100K member, you will enjoy personalized concierge service in 44 airports around the world.

Seems clear to me. The full bit of info says:

https://cimg5.ibsrv.net/gimg/www.fly...4c2bc9884d.png

Stranger Mar 18, 2018 5:31 pm
Originally Posted by 24left (Post 29540370)
Seems clear to me. The full bit of info says:

https://cimg5.ibsrv.net/gimg/www.fly...4c2bc9884d.png
Uh.... What is the "instantly" doing in all of this. Seems to me the proper word should be "eventually," no? :D

24left Mar 18, 2018 5:32 pm
Originally Posted by Stranger (Post 29540375)
Uh.... What is tyhe "instantly" doing in all of this. Seems to me the proper word should be "eventually," no? :D
That's a different question. LOL

Also "eventually" seems to be incorrect. A better word for connecting with a concierge by phone might be "possibly". :D

Ziptie Mar 18, 2018 5:32 pm
Originally Posted by canadiancow (Post 29540362)
SE has full access.

Paid international J only has access at the airport.
I guess you hadn't read my post, I added the bolding so you dont miss it this time. I had stated that " I guess maybe the new rule is that SE ONLY has access by phone or email."
Which is different than full access and was the basis for my post to begin with

Stranger Mar 18, 2018 5:33 pm
Originally Posted by 24left (Post 29540378)
That's a different question. LOL
Just getting back to topic, for once. :D

RangerNS Mar 18, 2018 5:34 pm
  • In the airport INTL J (And SE) get personalized service.
  • Over the phone and email, SE gets impersonal service.

24left Mar 18, 2018 5:35 pm
Originally Posted by Ziptie (Post 29540380)
I guess you hadn't read my post, I added the bolding so you dont miss it this time. I had stated that " I guess maybe the new rule is that SE ONLY has access by phone or email."
Which is different than full access and was the basis for my post to begin with
Ah, see grammar. You should have written: ONLY SEs get access by phone and email, not SE only have access....


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