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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   Why You Encounter Errors on (the) Aeroplan Website (https://www.flyertalk.com/forum/air-canada-aeroplan/1891341-why-you-encounter-errors-aeroplan-website.html)

24left Jan 30, 2018 12:57 pm
Why You Encounter Errors on (the) Aeroplan Website
 
https://cimg6.ibsrv.net/gimg/www.fly...c044a744e5.png


Hmmm.

Why You Encounter Errors on Aeroplan Website - Live and Let's Fly


Mods - please merge/move this post to the relevant Aeroplan-related thread

songsc Jan 30, 2018 1:39 pm
Thanks for posting. I have been looking for website that systematically explains fare basis, ticketing, etc, for a long time. Now I found one :D

canadiancow Jan 30, 2018 1:42 pm
I've been able to call in and have things booked manually when this occurs, since I am actually booking both segments.

Bohemian1 Jan 30, 2018 2:06 pm
Originally Posted by canadiancow (Post 29358977)
I've been able to call in and have things booked manually when this occurs, since I am actually booking both segments.

Yeah, me too. So it seems this is likely more a website issue.

imverge Jan 30, 2018 4:16 pm
There are some errors you encounter that actually work in your favour... ;)

millwoods4life Jan 30, 2018 4:29 pm
Error calculating taxes
 
i discovered one a few weeks ago. Business class redemption to Europe involving a child fare results in “error in calculating taxes”. No remedy is suggested. Just a stop and go directly to jail error.

Final remedy was to just book it as 3 adult tickets. Go figure. This after two calls to Aeroplan Center, one of which was a ridiculous suggestion to book utilizing “private mode” in browser.

jc94 Jan 30, 2018 4:34 pm
Originally Posted by millwoods4life (Post 29359581)
i discovered one a few weeks ago. Business class redemption to Europe involving a child fare results in “error in calculating taxes”. No remedy is suggested. Just a stop and go directly to jail error.

Final remedy was to just book it as 3 adult tickets. Go figure. This after two calls to Aeroplan Center, one of which was a ridiculous suggestion to book utilizing “private mode” in browser.
I was having trouble with a non AP website and was told to try using Chrome. When I pointed out I was he suggest I use Internet Explorer. I requested he transfer my call at this point.

Incognito fixes many AC site issues however.

Bohemian1 Jan 30, 2018 4:54 pm
Originally Posted by jc94 (Post 29359596)

Incognito fixes many AC site issues however.
Agreed. For some reason IE doesn't run very well on my Mac ...

jc94 Jan 30, 2018 5:44 pm
Originally Posted by Bohemian1 (Post 29359650)
Agreed. For some reason IE doesn't run very well
Fixed by trimming your quote :D

flyquiet Jan 30, 2018 6:47 pm
Originally Posted by millwoods4life (Post 29359581)
i discovered one a few weeks ago. Business class redemption to Europe involving a child fare results in “error in calculating taxes”. No remedy is suggested. Just a stop and go directly to jail error.

Final remedy was to just book it as 3 adult tickets. Go figure. This after two calls to Aeroplan Center, one of which was a ridiculous suggestion to book utilizing “private mode” in browser.
I don't know - seems to me ticketing children as adults is not the best workaround. The details evade my recollection but at some point in the past year, we had a whole thread about some party of travellers that got separated in IRROPS and stranding a minor separately from the adults, due to adult ticketing. Anyone else recall what it was specifically?

Transpacificflyer Jan 30, 2018 7:45 pm
I like this part;
It seems to me this is a technical limitation Aeroplan could fix if it wanted to. But this problem has been going on for years,
If true, then the answer is bad faith operations that Aeroplan can get away with because there are no regulations that control this type of activity.
And that is why, I along with tens of thousands of other Aeroplan members will welcome the Air Canada FF program and will cheer the demise of Aeroplan.

millwoods4life Jan 30, 2018 7:58 pm
Originally Posted by flyquiet (Post 29359949)
I don't know - seems to me ticketing children as adults is not the best workaround. The details evade my recollection but at some point in the past year, we had a whole thread about some party of travellers that got separated in IRROPS and stranding a minor separately from the adults, due to adult ticketing. Anyone else recall what it was specifically?
For the record it wasn’t my solution. It was what was advised by Aeroplan help desk. This being said we are 2 adults and 1 child. Hopefully we’ll be able to manage for the majority of strange combinations they throw at us (ie. wife travels with daughter, I head back alone).

Stranger Jan 30, 2018 10:00 pm
Originally Posted by flyquiet (Post 29359949)
I don't know - seems to me ticketing children as adults is not the best workaround. The details evade my recollection but at some point in the past year, we had a whole thread about some party of travellers that got separated in IRROPS and stranding a minor separately from the adults, due to adult ticketing. Anyone else recall what it was specifically?
Quite correct of course. But in that instance, they had managed to get the kid by himself on his own file, making him a prime candidate for getting bumped.

If you have three people on the same file, might not be such a major issue? Not that Aeroplan should not fix the issue. But OTOH, they probalby no longer can afford to fix anything anyway so what's the point of expecting much from them?

KenHamer Jan 30, 2018 10:14 pm
Originally Posted by Transpacificflyer (Post 29360169)
I like this part;
It seems to me this is a technical limitation Aeroplan could fix if it wanted to. But this problem has been going on for years,
If true, then the answer is bad faith operations that Aeroplan can get away with because there are no regulations that control this type of activity.

And that is why, I along with tens of thousands of other Aeroplan members will welcome the Air Canada FF program and will cheer the demise of Aeroplan.
Really?

Given Air Canada's IT do you think it will actually be any better?

jc94 Jan 31, 2018 6:45 am
Originally Posted by KenHamer (Post 29360595)
Really?

Given Air Canada's IT do you think it will actually be any better?
We can hope. Personally I don’t have much faith but at least they won’t be able to blame AE any more. Unless they go with it’s their fault for doing it previously, which is likely.


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