AC569 Denied Boarding - Seeking Witnesses/Accounts (1/11 SFO-YVR)
Jan 15, 2018, 3:40 pm
#151
Join Date: Jan 2017
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+1 to that. IDK what a cycle costs on whatever A/C we are talking about, landing fees, gas, wear and tear, and any making it right for the other PAX, but if this goes bad for AC, its more than they would have to pay out in compensation.
Jan 15, 2018, 3:47 pm
#152
Join Date: Apr 2013
Location: YVR
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Jan 21, 2018, 6:56 am
#153
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The OP has posted recently in another forum but has not updated this thread. Has he filed a complaint with AC? Have any witnesses contacted him directly to testify on his behalf?
Jan 21, 2018, 7:00 am
#154
Join Date: Sep 2011
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Who cares? This thread should have been locked a long time ago. But now we can stay tuned for another round of baseless speculation.
Jan 30, 2018, 7:07 am
#155
Join Date: Jan 2006
Posts: 69
My two cents worth
I have to say that my biggest frustration is people clogging up the boarding area when their group hasn't been called yet. I am an American Executive Platinum. Sometimes I get upgraded but most of the time I am just a slightly elevated Group 2 passenger awaiting the "land rush" for open bin space. I que up away from the boarding lines about five minutes before I board and wait patiently for my group to be called. Without fail someone always walks around me and stands in the que area so that he/she can be the first group 2 to board, even though many of us are waiting patiently out of the way and not blocking the group 1's and pre boards. If a gate agent tells a passenger to move away that is his/her decision and I would generally applaud that. The flight was late and the gate agent had a lot of people to get onto the flight. As a frequent flyer I have a duty to be seen and not heard especially if it means minimizing the ongoing flight delay.
Jan 30, 2018, 7:12 am
#156
Join Date: Jan 2012
Location: Earth
Posts: 19
and OP, you have to realize the abuse the GAs take all the time - so even if you are pissed off, TRY not to piss them off - they DO have the power to cause you major problems.
Jan 30, 2018, 8:19 am
#157
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Jan 30, 2018, 9:33 am
#158
Join Date: Jul 2001
Location: So Cal
Programs: AA, Starwood, Hyatt, Starbucks Gold
Posts: 1,826
Witnesses Lie
This, absolutely. For a number of years I flew regularly into and out of SAN on UA and there was one GA who was constantly getting into arguments with passengers prior to and during boarding. I had a very polite discussion with her once about status privileges that she denied me (she was wrong) and quickly realized this was a person you could not argue with so just shrugged my shoulders and walked away. She was completely unsuited for job. I never engaged her after that conversation. Some people just bring trouble with them and there’s nothing you can do no matter how right you are and how wrong they are.
Whatever the OP’s behavior, a reasonably skilled GA could have easily deflected him and moved on.
Jan 30, 2018, 9:47 am
#159
Join Date: Jan 2017
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Witnesses lie for a variety of reasons, why we have a system that questions them under oath. The witness could have had an experience that caused a bias or just was bored, to presume is unreasonable. All that can be said is the Gate Agent should have been able to handle an upset passenger or not be in that job. Tearing up the boarding pass is the red flag that the agent was more about escalating the situation than calming it.
As for the GA tearing up the BP, how wouldn't that be standard procedure? If a slip of paper is invalid, and itself not inherently important but could lead to confusion, you destroy it. Maybe a big void stamp (a lot of work if its a throw away item), or you spindle it, or you tear it in half. GA's are not escalating things when they tear up Y BPs when you get eUp'd, cooks are not escalating things when they spindle order slips when the order is done.
Jan 30, 2018, 12:22 pm
#162
Join Date: Jul 2001
Location: So Cal
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OP might also be lying, or at least speaking from a particular perspective. And witnesses might be lying, or speaking from a particular perspective. This is an internet forum, not a court of law, I think we can all reasonably draw a clear picture and the various lies and perspectives all come out in the wash.
As for the GA tearing up the BP, how wouldn't that be standard procedure? If a slip of paper is invalid, and itself not inherently important but could lead to confusion, you destroy it. Maybe a big void stamp (a lot of work if its a throw away item), or you spindle it, or you tear it in half. GA's are not escalating things when they tear up Y BPs when you get eUp'd, cooks are not escalating things when they spindle order slips when the order is done.
As for the GA tearing up the BP, how wouldn't that be standard procedure? If a slip of paper is invalid, and itself not inherently important but could lead to confusion, you destroy it. Maybe a big void stamp (a lot of work if its a throw away item), or you spindle it, or you tear it in half. GA's are not escalating things when they tear up Y BPs when you get eUp'd, cooks are not escalating things when they spindle order slips when the order is done.
Jan 30, 2018, 12:26 pm
#163
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So you’re stating it’s normal for GAs to tear up perfectly good boarding passes? Ones that belong to a passenger, with his identifying info on it that he may not want those digging thru the trash to find, and which the GA only had in her possession for the purpose of boarding, not destroying?
Sometimes after it was decided I wouldn't be flying at all. Other times that it was decided I wouldn't be flying in that seat.
You seem to be focusing on tearing up the BP. The point at which a GA says "you're not flying", the BP is no longer valid, and is the only relevant part of this whole thing.
When dealing with an irate passenger, there's a risk they may try to board anyway, so an easy course of action to mitigate this is to destroy their boarding pass.
Jan 30, 2018, 12:47 pm
#164
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
So you’re stating it’s normal for GAs to tear up perfectly good boarding passes? Ones that belong to a passenger, with his identifying info on it that he may not want those digging thru the trash to find, and which the GA only had in her possession for the purpose of boarding, not destroying?
Either way..... This is the internet forum....all of us are armchair commenters.....and only court of public opinion counts.....
Jan 30, 2018, 1:23 pm
#165
Join Date: Jul 2001
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I’ve had it done too, but not on a perfectly good ticket and not as a statement. The point was, not only had it become a relevant document, it was not the act of a GA trying to calm the situation.