Aeroplan itinerary looked void/canceled when checking in for TK Flight today in LHR
Oct 13, 2017, 3:01 pm
#46
Join Date: Jul 2007
Location: YYZ
Programs: AP
Posts: 436
EDIT: Ok it's now confirmed I've been switched flights as the other flight was in fact cancelled and I am remaining in business.
Thanks
Last edited by FB_; Oct 13, 2017 at 3:15 pm
Oct 13, 2017, 4:32 pm
#47
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
On hold with Aeroplan... Looks like there is an issue. They are looking into it but looks like one of my flights is in the process of being cancelled. So before I commit to anything what are my rights. I had a confirmed business seat on a First reward (no first on this plane). What happens if the new flight they find has no reward space or they want to put me in economy?
EDIT: Ok it's now confirmed I've been switched flights as the other flight was in fact cancelled and I am remaining in business.
Thanks
EDIT: Ok it's now confirmed I've been switched flights as the other flight was in fact cancelled and I am remaining in business.
Thanks
Multi airline itineraries aren't for the faint of heart.
I enquired about RTW *A fares once (not award, but paid bookings), and there was a clause that straight up said you may straight up be denied a change if it involves 2 airlines or a reroute due to technical limitations.
I think there was also something about any airline on the ticket being allowed to make changes and take over the ticket, maybe for that reason?
Oct 13, 2017, 10:10 pm
#48
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
The saga continues... with a new issue.
Checking into WAW today agent is confused, after a few phone calls in rapid Polish tells me that my significant other is unable to check bags as my “travela agent” has issued a ticket that has an error that states she can only check in 1 bag with a limit of 2kg. Yes. 2kg. No help when talking to supervisor either. Said i need to call my agent to fix the ticket. Told him agent is closed in Canada. They were not willing to waive. He asked if she was upgraded from economy and generally seemed sympathetic.
....
Checking into WAW today agent is confused, after a few phone calls in rapid Polish tells me that my significant other is unable to check bags as my “travela agent” has issued a ticket that has an error that states she can only check in 1 bag with a limit of 2kg. Yes. 2kg. No help when talking to supervisor either. Said i need to call my agent to fix the ticket. Told him agent is closed in Canada. They were not willing to waive. He asked if she was upgraded from economy and generally seemed sympathetic.
....
Aeroplan receiving an ADM would be a lesson for them to be more careful in issuing tickets. In some countries, staff working at "travel agencies" can get fired if they get too many ADMs.