Altaflyer

Airmiles book into revenue buckets and almost invariably do not earn Aeroplan miles. Maybe Avion is now flagged the same way.

ABG

How recently have you done this may i ask? i have been shut down twice asking for this. Also did you follow the schd (35,000 avion = 750$ max within north america) or just book for 100 avion = 1$ ?

JordanYVR

It's been about a year for me. But I just say I want to book something in Business class or with specific fare classes I can't find on the site. Maybe the policy has changed?

In both cases, I used the redemption schedule and not 100 avion -> $1.

YHZ_Flyer

I did this about 3 weeks ago for a trip last weekend. No problems to report. Just told them the fare class I wanted wasn't available on their website and they opened a file.

Fiordland

I also did this about three months ago. However it was case where some computer system somewhere between Avion and Air Canada was down. You could go through the booking process but it failed at checkout. Called into Avion, the agent said, yes our systems are down but I can open a case for you and can book direct with AC. It was 35,000 and the agent told me max covered is $750. They gave a case number, said bill it to the card, then call back and they would issued the credit.

What was odd is you could not complete the transaction on the AC website, (same problem at checkout). Phoned in, agent looked it up. asked me how much did it cost on line, I told her, her numbers were a bit higher, see put me on hold while she figured out how to match it. She did. Only after did I realise I was talking all in, and she was taking about the price before taxes.

DLovehall

Just as a follow up to this: I was upset and discouraged after reading all the replies and thought there was no hope. Angry and stubborn, I requested a mileage credit anyway and got it. So, if this happens to you, request the credit.

Thanks to all for responses and advice.

jimsthe1

Appreciate that follow up! I've sent in a mileage credit as well (the automated form rejected my request, so now I've sent in picture of my boarding passes and waiting for the response on that....)

With that said, I also had sent in a request for the AQD for the missing flights (figured I'd give that a shot) and received the following feedback from the Altitude team:


Confusing for sure if these still book into a Tango/Flex class but don't end up with mileage credit - I'm not sure what on the ticket would flag them to be non-accruing.

SparseFlyer

Maybe the ticket endorsement? Or the issuing agent iata #? Probably the same way AE market fares work.

somedude3210

Did any Avion cardholders received notification of this change on or before May 1st? Looking through relatively recent statements there has not been a notification of this change. The only thing mentioned with RBC Rewards (beside the AA transfer devaluation) is the new RBC Rewards website.

Since RBC hasn't communicated anything, I'm hesitant to use points to book on United as I previously have (and received AQM).

yow777

Have not seen anything about this from Avion.

cperciva

Just looked at some flights, and the fare rules RBC Rewards is finding are marked as "CORP" and

so I think they are indeed now non-mileage tickets. That's unfortunate...

allang36

I can confirm this no longer counts, Im a little disappointed, but I got value from the points.

JordanYVR

I commented earlier in the thread that I was always able to book direct, and request a statement credit from RBC. I had a recent booking (flown outbound, inbound is in a few days) where when I called in, they wanted me to book using the tool. They even requested specific flight #'s to see if it was available there.

My work-around was to request a high flex fare, which is NOT available on the tool. The rep couldn't find it, and immediately gave me a reference # for a statement credit. So, still possible, but requires some work. I think the difference from lo-flex to high was about 30-40$ one way at time of booking.

Fiordland

Hard to tell these days with all the junk mail and junk mail filtering tools.

That said, I am also disappointed. Clearly I am not going to make E35k anymore. That said, these days I have been leaning more and more to WestJet, Alaska and Delta. With an AMEX Platinum I have access to better lounges than the AC ones.

PointWeasel

Saw your note from the other thread and you are correct with this workaround, however, the first level RBC Travel Rewards agents are trying to discourage even mentioning this option. It was only with the second level agents where a request for a specific fare class was mentioned and a file number was setup and the call transferred to a much more competent agent. She advised that AC was being forceful with removing any frequent flyer numbers and referred to memos received last month.

Where AC gets off with this action I have no idea. Tickets that were $7,500 CAD with a $1,300 CAD credit should be eligible, period. They are not like Air Miles at all.