Air Canada, customer flag
Apr 4, 2017, 8:56 am
#18
Join Date: Nov 2014
Posts: 58
Apr 4, 2017, 9:56 am
#19
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
Excuse me Miss Chambers, but shouldn't it be 'I thinks'?
I guess the real problem is that if the OP has trouble finding out if he is on some sort of naughty list, and if he is, how he got there and how to get off of it. OP is scared by ACs lack of transparency.
Apr 4, 2017, 10:47 am
#20
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,342
Hi Both,
Thanks for your reply, beginning to get a bit stressed by this tbh.
Normally with a Premium Economy ticket you can buy a Maple Leaf Lounge pass - you can with Economy Flex tickets for example - and its normally an easy process.
I know that there was no cause for the airline staff to speak to me during the flight, they actually only spoke to the lady next to me and at no point did they suggest that we should not have any more red wine.
I left the plane normally, exited customs and went home. So have not had any contact from AC either via my Aeroplan account or otherwise.
If I had been put onto a 'no-fly' list by AC how would I know this ? Is it just turn up at the airport and be surprised or would I have been given some indication before hand ?
I know this sounds a bit odd but I am really wracking my brains and turning over every aspect of the flight, probably driven more by not being a good traveller ( despite it being my job ) than anything else.
Thanks again
Thanks for your reply, beginning to get a bit stressed by this tbh.
Normally with a Premium Economy ticket you can buy a Maple Leaf Lounge pass - you can with Economy Flex tickets for example - and its normally an easy process.
I know that there was no cause for the airline staff to speak to me during the flight, they actually only spoke to the lady next to me and at no point did they suggest that we should not have any more red wine.
I left the plane normally, exited customs and went home. So have not had any contact from AC either via my Aeroplan account or otherwise.
If I had been put onto a 'no-fly' list by AC how would I know this ? Is it just turn up at the airport and be surprised or would I have been given some indication before hand ?
I know this sounds a bit odd but I am really wracking my brains and turning over every aspect of the flight, probably driven more by not being a good traveller ( despite it being my job ) than anything else.
Thanks again
Drunk passengers are not problems. Aggressive passengers are.
One time I heard two FAs talking about me and a companion as we boarded and sat down. I was nervous for a minute, then I passed out and woke up on touchdown.
A drunk cow is a very easy passenger to deal with
Hi,
Lets try and take the questions
Ticket type is Premium Economy and I have booked lounge access on this fare on two previous trips.
Departure airport Heathrow, returning from Toronto.
Various reasons - wow started with yes no problem we can help you with this ( as per previous ), then phone on hold and then
1. Hung Up
2. Sorry Not the correct Ticket Type
3. ( Supervisor ) There is no ML at Heathrow its operated by someone else and they say no
4. (S) Ahh no its the ticket type
5. (S) Ahh no its that you booked through an agency
Freaking out because this has never happened to me before, there really was no more to the behaviour on the flight, no one spoke to me personally, alcohol never refused, left plane under own steam, no senior FA spoke to me, send thank you and left at Heathrow.
Lets try and take the questions
Ticket type is Premium Economy and I have booked lounge access on this fare on two previous trips.
Departure airport Heathrow, returning from Toronto.
Various reasons - wow started with yes no problem we can help you with this ( as per previous ), then phone on hold and then
1. Hung Up
2. Sorry Not the correct Ticket Type
3. ( Supervisor ) There is no ML at Heathrow its operated by someone else and they say no
4. (S) Ahh no its the ticket type
5. (S) Ahh no its that you booked through an agency
Freaking out because this has never happened to me before, there really was no more to the behaviour on the flight, no one spoke to me personally, alcohol never refused, left plane under own steam, no senior FA spoke to me, send thank you and left at Heathrow.
Ac has had that damn millennium bug in it's IT system for quite awhile, leading to bookings/boardings being misapplied.
It's often the case that FAs will write up extremely angry customers after the flight, should they have waddled themselves into a disturbance. Especially if a yellow card was issued, leading to problems with future bookings.
It's often the case that FAs will write up extremely angry customers after the flight, should they have waddled themselves into a disturbance. Especially if a yellow card was issued, leading to problems with future bookings.
Apr 4, 2017, 11:19 am
#21
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
What I meant by PY class is that there is more than one flavour of Premium Economy. There is E and N and O, for example. Maybe (making this up) MLL passes are only available on O class, for example.
The lounge web page for LHR https://www.aircanada.com/ca/en/aco/...e-details.html
says Latitude or Flex. PY is not Latitude or Flex. Perhaps that is a failure to update the policy formula since the emergence of PY.
What makes you think your friendly erstwhile travel buddy was "flagged" for behaviour on your shared flight? She might have been up to all kinds of other misbehaviour outside your presence, either before your shared flight or since.
The lounge web page for LHR https://www.aircanada.com/ca/en/aco/...e-details.html
says Latitude or Flex. PY is not Latitude or Flex. Perhaps that is a failure to update the policy formula since the emergence of PY.
What makes you think your friendly erstwhile travel buddy was "flagged" for behaviour on your shared flight? She might have been up to all kinds of other misbehaviour outside your presence, either before your shared flight or since.
Apr 4, 2017, 12:50 pm
#22
Original Poster
Join Date: Apr 2017
Posts: 7
Thanks for the input.
Yes, being on a list does not fill me with confidence. I used to run a CRC Team ( different industry though and NO blacklists).
Had a quick response from new found friend and passenger; excessive laughter and possibly not giving back the empties properly as they fell on the floor when we stood up to leave; cue more giggles. But finished the flight nice and quietly.
Could she be on a list for something else ? Possibly but I really doubt it.
Actually what happened to her was that a big red bar, saying Alert, popped up onto the screen at boarding gate; unfortunately could not read text.
PY class as an aside, if you go onto the web site, select flights, inc the ones I am booked onto, them continue with booking it offers you lounge access at the $25 option. So not convinced that it is just the ticket type.
Anyway, thanks for comments, feeling a little better, onwards and upwards. If anything does happen and you think it's useful to know, let me know and I can continue to update.
If not assume someone will retire this thread.
Cheers
Yes, being on a list does not fill me with confidence. I used to run a CRC Team ( different industry though and NO blacklists).
Had a quick response from new found friend and passenger; excessive laughter and possibly not giving back the empties properly as they fell on the floor when we stood up to leave; cue more giggles. But finished the flight nice and quietly.
Could she be on a list for something else ? Possibly but I really doubt it.
Actually what happened to her was that a big red bar, saying Alert, popped up onto the screen at boarding gate; unfortunately could not read text.
PY class as an aside, if you go onto the web site, select flights, inc the ones I am booked onto, them continue with booking it offers you lounge access at the $25 option. So not convinced that it is just the ticket type.
Anyway, thanks for comments, feeling a little better, onwards and upwards. If anything does happen and you think it's useful to know, let me know and I can continue to update.
If not assume someone will retire this thread.
Cheers
Apr 4, 2017, 12:58 pm
#23
Join Date: Oct 2006
Location: YQR
Posts: 2,743
Thanks for the input.
Yes, being on a list does not fill me with confidence. I used to run a CRC Team ( different industry though and NO blacklists).
Had a quick response from new found friend and passenger; excessive laughter and possibly not giving back the empties properly as they fell on the floor when we stood up to leave; cue more giggles. But finished the flight nice and quietly.
Could she be on a list for something else ? Possibly but I really doubt it.
Actually what happened to her was that a big red bar, saying Alert, popped up onto the screen at boarding gate; unfortunately could not read text.
PY class as an aside, if you go onto the web site, select flights, inc the ones I am booked onto, them continue with booking it offers you lounge access at the $25 option. So not convinced that it is just the ticket type.
Anyway, thanks for comments, feeling a little better, onwards and upwards. If anything does happen and you think it's useful to know, let me know and I can continue to update.
If not assume someone will retire this thread.
Cheers
Yes, being on a list does not fill me with confidence. I used to run a CRC Team ( different industry though and NO blacklists).
Had a quick response from new found friend and passenger; excessive laughter and possibly not giving back the empties properly as they fell on the floor when we stood up to leave; cue more giggles. But finished the flight nice and quietly.
Could she be on a list for something else ? Possibly but I really doubt it.
Actually what happened to her was that a big red bar, saying Alert, popped up onto the screen at boarding gate; unfortunately could not read text.
PY class as an aside, if you go onto the web site, select flights, inc the ones I am booked onto, them continue with booking it offers you lounge access at the $25 option. So not convinced that it is just the ticket type.
Anyway, thanks for comments, feeling a little better, onwards and upwards. If anything does happen and you think it's useful to know, let me know and I can continue to update.
If not assume someone will retire this thread.
Cheers
Apr 4, 2017, 1:16 pm
#25
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
That's exactly what happens when they need to do a document check before boarding (check your passport / visa are appropriate for the destination).
Apr 4, 2017, 1:26 pm
#26
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
