Apr 20, 2016, 6:44 pm
AQD Not Posting for 2016 Flights
Aug 26, 2016, 5:55 am
#331
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
I just received my August "Altitude Report" by email and it had my AQD correct (as of Aug 18, i.e. 7 days ago).
It looks to me like there is a totally separate system for managing AQD from that which manages the AQM and that the website has to access both systems in order to match them up and serve up the page to the user on the website. There seems often to be an issue with retrieving the data from the AQD system in a timely fashion in order to do that.
It looks to me like there is a totally separate system for managing AQD from that which manages the AQM and that the website has to access both systems in order to match them up and serve up the page to the user on the website. There seems often to be an issue with retrieving the data from the AQD system in a timely fashion in order to do that.
I would take a screenshot, but of course all my AQD are 'Not Available' right now on the website.
Aug 26, 2016, 11:04 am
#332
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
My email came in just after midnight, after this thread had been discussing it all day.
Mine says I have 1216 AQD.
This must be the least anyone spent on EYW.
Mine says I have 1216 AQD.
This must be the least anyone spent on EYW.
Aug 26, 2016, 11:20 am
#333
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
My email also came late last night and indicated that I have about 2050 AQD while in reality, it's more like 19700! AQM and AQS are correct though.
Maybe the email content is populated at the time the AQD system goes "offline" (i.e., AQD going down to 0) and mine was "caught" as it was going down? No idea.
Regardless, there are clearly so many issues with tracking/monitoring AQD and all the inconsistent numbers that are provided via the different communication route AC uses (web, email, phone, etc).
Unbelievable
And we are almost at end of August, months after the AQD system was launched. Far from successful. As so many other things launched by AC recently (zone boarding, website, app). Wait, at least AC is showing some consistency
Maybe the email content is populated at the time the AQD system goes "offline" (i.e., AQD going down to 0) and mine was "caught" as it was going down? No idea.
Regardless, there are clearly so many issues with tracking/monitoring AQD and all the inconsistent numbers that are provided via the different communication route AC uses (web, email, phone, etc).
Unbelievable
And we are almost at end of August, months after the AQD system was launched. Far from successful. As so many other things launched by AC recently (zone boarding, website, app). Wait, at least AC is showing some consistency
Aug 27, 2016, 7:49 am
#334
Join Date: Jul 2001
Posts: 376
When I just checked the counter was working again. I have passed $4,000 with all flown on Air Canada.
Having only ever obtained E35 on segments°, I no longer feel like a second class segment runner knowing that AC appreciates me and my spend.
°The reason for my tag Ew/oQ is from the days when Qualifying Miles or segments were the criteria.
Having only ever obtained E35 on segments°, I no longer feel like a second class segment runner knowing that AC appreciates me and my spend.
°The reason for my tag Ew/oQ is from the days when Qualifying Miles or segments were the criteria.
Aug 27, 2016, 8:01 pm
#336
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
I find it interesting that all you people seem to have received your Altitude Reports a couple of days ago when I have no sign of mine...
I submitted a request to AC for adjustment of the AQD on a UA-issued ticket this afternoon. By my calculations, vs what UA called the "base fare", AC was about 10% low on the AQD they credited me. We'll see what they have to say.
I submitted a request to AC for adjustment of the AQD on a UA-issued ticket this afternoon. By my calculations, vs what UA called the "base fare", AC was about 10% low on the AQD they credited me. We'll see what they have to say.
Aug 27, 2016, 9:27 pm
#337
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
I find it interesting that all you people seem to have received your Altitude Reports a couple of days ago when I have no sign of mine...
I submitted a request to AC for adjustment of the AQD on a UA-issued ticket this afternoon. By my calculations, vs what UA called the "base fare", AC was about 10% low on the AQD they credited me. We'll see what they have to say.
I submitted a request to AC for adjustment of the AQD on a UA-issued ticket this afternoon. By my calculations, vs what UA called the "base fare", AC was about 10% low on the AQD they credited me. We'll see what they have to say.
Aug 28, 2016, 8:21 am
#338
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
How do you actually request missing AQD's? I have fights with valid mileage postings and no AQDs; It does not say "Pending". I follow the link on Aeroplan fill out the request and error tells me those miles are already credited. Does AC have an online request tool?
Aug 28, 2016, 8:23 am
#339
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
Curious...was it a codeshare or AC metal?
Aug 28, 2016, 8:31 am
#340
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Aug 28, 2016, 7:48 pm
#341
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
I gave up waiting for an August 8 flight. Used the online AQD form and got an almost immediate response apologizing for flight not posting. They couldn't say why but could see it wasn't going to. It has now posted on a separate line as a "Misc" entry! If you don't see it in a week, probably worth filling in the form.
Aug 29, 2016, 3:11 pm
#343
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
I have noticed that when I have a return segment that is, for example, a month after the outbound segment on the ticket, that the AQD on the return segment(s) takes a while to post and stays as Pending for a while. When the ticket has been shorter, for example, a week, it has been posting with much more consistency.
Anyone notice this, or is this just my bad luck?
Also, I have noticed that my AQD total is now about $8 less than the sum of individual line items...
Anyone notice this, or is this just my bad luck?
Also, I have noticed that my AQD total is now about $8 less than the sum of individual line items...
Aug 29, 2016, 9:59 pm
#344
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Aug 29, 2016, 10:45 pm
#345
Join Date: May 2016
Posts: 2,494
I have noticed that when I have a return segment that is, for example, a month after the outbound segment on the ticket, that the AQD on the return segment(s) takes a while to post and stays as Pending for a while. When the ticket has been shorter, for example, a week, it has been posting with much more consistency.
Anyone notice this, or is this just my bad luck?
Also, I have noticed that my AQD total is now about $8 less than the sum of individual line items...
Anyone notice this, or is this just my bad luck?
Also, I have noticed that my AQD total is now about $8 less than the sum of individual line items...
