Fantastic new customer service coming from AC, for a nominal fee.
 

http://thelapine.ca/air-canada-to-of...ce-for-35-fee/

I think it's fantastic. That $35 is better than any last minute upgrade. :D

CEO Calin Rovinescu is especially proud of this new option. “Once again, Air Canada has shown itself to be a leader in the airline industry. We are the first airline to offer our passengers the ability to purchase pleasant customer service.”

You are aware that this is a satire website, right? :)

ROTFLMAO. Now this is HILARIOUS. Thanks.

Well I guess all the excel spreadsheet tasks in the commercial division wasn't all for naught.

But the bigger question is, how do we get our $35 back if surly Sally takes our money and hangs up afterwards? :D

We laugh, but Calin did say he wanted to increase ancillary revenues...

The question is, if you're not satisfied with the "pleasant" customer service, how do you go about getting a refund? Is it the same nightmare we deal with now or will they be more pleasant with you since you purchased the pleasant customer service option?

;)

Edit: looks like kwflyer and I were thinking along the same lines.

Yup. ;)

Phew! I guess I'm getting too cynical. :D

Who doesn't get how really funny this "article" is, given the comments about "glare of death" buy some crew when asking for an extra cracker (other thread).

It was a perfect Monday morning laugh.

I to this day remember an AC flight attendant snapping NO! at me when I once had the audacity to ask for another beer. My two-year-old nearly jumped out of her skin.

If only I'd been able to pay a mere $35 to avoid that experience - I'd've jumped on it.