Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Fantastic new customer service coming from AC, for a nominal fee.

Fantastic new customer service coming from AC, for a nominal fee.

Old May 25, 2015, 8:08 am
  #1  
Original Poster
 
Join Date: Feb 2013
Location: Toronto, Canada
Programs: Aeroplan
Posts: 300
Fantastic new customer service coming from AC, for a nominal fee.

http://thelapine.ca/air-canada-to-of...ce-for-35-fee/

I think it's fantastic. That $35 is better than any last minute upgrade.

CEO Calin Rovinescu is especially proud of this new option. “Once again, Air Canada has shown itself to be a leader in the airline industry. We are the first airline to offer our passengers the ability to purchase pleasant customer service.”
TravellingBeard is offline  
Old May 25, 2015, 8:12 am
  #2  
 
Join Date: Nov 2014
Location: YYG
Programs: Aeroplan 50K, Club Accor Gold
Posts: 441
You are aware that this is a satire website, right?
islandcub1 is offline  
Old May 25, 2015, 8:15 am
  #3  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by TravellingBeard
http://thelapine.ca/air-canada-to-of...ce-for-35-fee/

I think it's fantastic. That $35 is better than any last minute upgrade.

CEO Calin Rovinescu is especially proud of this new option. “Once again, Air Canada has shown itself to be a leader in the airline industry. We are the first airline to offer our passengers the ability to purchase pleasant customer service.”


ROTFLMAO. Now this is HILARIOUS. Thanks.
24left is offline  
Old May 25, 2015, 8:20 am
  #4  
Suspended
 
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
Well I guess all the excel spreadsheet tasks in the commercial division wasn't all for naught.

But the bigger question is, how do we get our $35 back if surly Sally takes our money and hangs up afterwards?
kwflyer is offline  
Old May 25, 2015, 8:21 am
  #5  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,618
We laugh, but Calin did say he wanted to increase ancillary revenues...

The question is, if you're not satisfied with the "pleasant" customer service, how do you go about getting a refund? Is it the same nightmare we deal with now or will they be more pleasant with you since you purchased the pleasant customer service option?



Edit: looks like kwflyer and I were thinking along the same lines.
Adam Smith is offline  
Old May 25, 2015, 8:28 am
  #6  
Original Poster
 
Join Date: Feb 2013
Location: Toronto, Canada
Programs: Aeroplan
Posts: 300
Originally Posted by islandcub1
You are aware that this is a satire website, right?
Yup.
TravellingBeard is offline  
Old May 25, 2015, 8:39 am
  #7  
 
Join Date: Nov 2014
Location: YYG
Programs: Aeroplan 50K, Club Accor Gold
Posts: 441
Originally Posted by TravellingBeard
Yup.
Phew! I guess I'm getting too cynical.
islandcub1 is offline  
Old May 25, 2015, 9:46 am
  #8  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Who doesn't get how really funny this "article" is, given the comments about "glare of death" buy some crew when asking for an extra cracker (other thread).

It was a perfect Monday morning laugh.
24left is offline  
Old May 25, 2015, 10:01 am
  #9  
 
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
Originally Posted by 24left
Who doesn't get how really funny this "article" is, given the comments about "glare of death" buy some crew when asking for an extra cracker (other thread).

It was a perfect Monday morning laugh.
I to this day remember an AC flight attendant snapping NO! at me when I once had the audacity to ask for another beer. My two-year-old nearly jumped out of her skin.

If only I'd been able to pay a mere $35 to avoid that experience - I'd've jumped on it.
gglave is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.