Self-upgrading passengers
OH wait... lol
May 23, 2019, 9:25 am
#394
Join Date: Jan 2015
Location: YVR
Programs: Altitude E75K , Gold Marriott
Posts: 99
I was on a flight from SJO to YYZ on premium rouge. A passenger in Y asked the FA if it was ok if they upgraded to Premium Rouge if the flight was not full when passengers were boarding the plane. The FA said let's see based on how full Premium Rouge was. Then the FA has a conversation with the SD and asks if the passenger in Y can move up, the SD abruptly tells her no way that's not possible ever. Glad the SD made the right call, surprised the FA was unaware of the proper process.
May 23, 2019, 11:12 am
#395
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,309
Last week on YUL-YYC, the Gentleman in 19E asked the F/A if he can move when boarding was complete. I was sitting alone in 18D so I heard this. The F/A said yes anywhere from 19 to the back as passengers in 18 to the front of the cabin paid extra for their seats and would not appreciate if you did that.
I was happy to hear that - Love that F/A
I was happy to hear that - Love that F/A
May 23, 2019, 11:14 am
#396
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Last week on YUL-YYC, the Gentleman in 19E asked the F/A if he can move when boarding was complete. I was sitting alone in 18D so I heard this. The F/A said yes anywhere from 19 to the back as passengers in 18 to the front of the cabin paid extra for their seats and would not appreciate if you did that.
I was happy to hear that - Love that F/A
I was happy to hear that - Love that F/A
May 23, 2019, 1:28 pm
#397
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I was on a flight from SJO to YYZ on premium rouge. A passenger in Y asked the FA if it was ok if they upgraded to Premium Rouge if the flight was not full when passengers were boarding the plane. The FA said let's see based on how full Premium Rouge was. Then the FA has a conversation with the SD and asks if the passenger in Y can move up, the SD abruptly tells her no way that's not possible ever. Glad the SD made the right call, surprised the FA was unaware of the proper process.
May 23, 2019, 1:37 pm
#398
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,426
I would wager the FA was/is well aware of the proper process but was too chicken to be the "bad guy". The ol' "let me ask my supervisor". Really bothers me when people fall back on that. You are trained for this job and you know the rules (unless it's your first week or something). Stand up to people for goodness sake.
May 23, 2019, 1:37 pm
#399
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I would wager the FA was/is well aware of the proper process but was too chicken to be the "bad guy". The ol' "let me ask my supervisor". Really bothers me when people fall back on that. You are trained for this job and you know the rules (unless it's your first week or something). Stand up to people for goodness sake.
May 23, 2019, 2:04 pm
#400
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
May 23, 2019, 4:04 pm
#401
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
May 24, 2019, 1:17 pm
#402
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,309
Funny thing......when I checked in I saw that I was alone in the row
, we were slightly delayed 
and they boarded an entire Asian Tour so the flight was full. Completely full and I lost my bed for the trip That gentleman stayed right where he was, in 19E
May 27, 2019, 10:41 pm
#403
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
)That's a form of unwilling self-upgrade, right?
Jul 16, 2019, 1:57 pm
#404
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
Just flew on AC1811. Half way through the flight was awoken by an FA sternly telling the passenger in 4A he had to go back to economy.
He refused and ignore her. They want back and forth for a while until she threatened to call the captain. He still ignored her, and eventually was given a "red form" for disobeying crew orders (warning?). It was good to see the rules enforced, but this guy was just rude.
He refused and ignore her. They want back and forth for a while until she threatened to call the captain. He still ignored her, and eventually was given a "red form" for disobeying crew orders (warning?). It was good to see the rules enforced, but this guy was just rude.
