Missing miles registration
 

After my *RTW doing the 55k miles run for SQ, LH, and AC, i've sendt my boarding passes and such to aeroplan. however it's still not showed up. Does anyone know aproximate how long they use to post the miles?

also, i couldn't find any email adress for aeroplan queries on the web, could any1 help me with that?

thanx
jEB.

I don't know how effective it is but...

Go to aeroplan.com, click on 'HELP' near the top of the page (right under REWARDS & PRIVILEGES) and click 'submit a question'.

It does say 'We have a substantial workload and are currently experiencing significant delays in responding.' so who knows when you'll get a reply.

It seems like they are not so buzy anymore(atleast nothing saying anything about heavy workload right now).

I did however send in orginal boardingpasses and a ticket copy of a LH and OS(take a wild guess) to AC in Vancouver on the 13th of August but so far I havent heard anything. How much longer should I wait before I re send a copy? Can I call Aeroplan and confirm if they have recieved it or not?

They say it takes 6-8 weeks to process. At the start of this year, it took just 7 weeks to make a correction to my account.

How long since u posted them in?

I have used the submit a question about 5 weeks ago, still no response!

Funnily i sent a query to the business development email address and they responded within a day but referred me to the form.

The last dealing I had with Aeroplan took from February to July to get a response / reply. Definitely more than their customer service program suggests.

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If you want to experience good customer service from an airline forget Air Canada and try CanJet or WestJet