This was discussed at length when these changes were communicated back in late 2012. Many of us were confused as to why a new category for 11000+ miles was created since there are no city pairs in AC's network that are over 11000 miles apart. City pairs like SYD-LHR are well below 11000 miles as it is based on great circle mileage between the O&D, not the sum of miles required for the specific routing flown. The new chart led to much speculation of new destinations such as JNB which could create new city pairs being more than 11000 miles apart using the great circle.

I thought the main issue was that 31 credits were debited from brownbombers account instead of 17.

IMHO the agent in YYZ likely did something very helpful to the OP. I have always been under the impression (and was my experience on a domestic YYC-YHZ-YYT flight) that for direct flights you needed to have your upgrade cleared at the first city in order to be able to upgrade on the 2nd part of the flight (agent in 2nd city will see the pax as a YYZ-SYD pax, not a YYZ-YVR-SYD). If somehow the YYZ agent was able to help get an upgrade cleared in YVR, it is the first I've heard of something like this, and something I'd hope will become more common.

Actually most South America - Asia routes are >11000 miles, but apart from that not many routes would qualify unless AC changed the way the number of required upgrade credits is calculated.

Yeah. We don't know. One possibility was that those were revenue J standby from another IROP flight. It's not like the old days when one can observe the traveller handing over a cert. I am sure that Customer Relations will pass it on to the right dept.

I stand corrected. Now that I think about it, the conversation I was recalling was about SYD-South America, I forgot about Asia-South America.

FWIW, if anyone is interested here is the GC Map of which city pairs will be over 11k miles. I've left GRU-PEK on the map even though it is 10.9k miles as I'm too lazy to look on the AC website to see what mileage AC actually applies to determine the number of eUpgrades required.

http://www.gcmap.com/mapui?P=eze-hkg...g&MS=wls&DU=mi

How much above 11k can you really get? At some point, you just need to fly the other direction.

@markandrew Did not realize that your GRU-YYZ cleared

on your return in YYZ you should of simply request the upgrade from the agent the system would than automatically calculate the required e's knowing that you only needed 17 credits

Feedback for those interested, refunded 14 Eupgrades and got an apology!