I'm impressed by the folk at errorplan for the degree of publicity their site has attained.

Unless future changes are at the top of the AC/AP org, they will come, IMO, too late.

1D

"He spent 15 to 20 hours last week answering critical e-mails, many of which he described as "offensive," from Aeroplan members."

Offensive? I find Air Canada more and more offensive!

I think Guava's thread on constructive suggestions for "revisions" might be a better use of our time than just venting. Errorplan doesn't seem to offer much in the way of this. So let's do it here. I also encourage everyone to send constructive e-mails to the AC brass, not flames or hate mail.

I know many of us are frustrated/dismayed/upset, but it does not warrant losing a rational perspective IMO. Better to just walk away than expend that kind of energy.

You don't catch bees with vinegar....

Use a bit of Honey.....

Looking at the text of Errorplan and the website updates etc., I'm absolutely convinced that Errorplan is the work of several AC flyertalkers from this board.
Good work ! - and hopefully you will be able to reveal yourselves soon (after AC drops its threats, of course).

Air Canada: "No upgrades for you!"

http://www.flyertalk.com/forum/biggrin.gif

I am concerned about those that have it in for the airline. That is not my intention. I would love to fly on the airline I loved again. It would make my life easier. I don't want to make Air Canada's AND my life more difficult or miserable.

As you know, I have been one of AC's supporters through all sorts of criticisms. I have added a few of my own but by and large I have been well treated. That is all starting to unravel now and I want to nip it in the bud. Not by slamming AC but by helping them to see a way through this.

I have said it many times over the last couple of years. Pick up your pen (or your keyboard) and write a couple of short constructive lines to AC. You might not think it works, but it does over time.

I want to fly on a national airline that I can be proud of. I think most of us do.

That's not the way they do things...this is more likely "we're closing your account, confiscating your miles and talking to our lawyers" Thanks for playing.

I agree completely. With few exceptions, I have been quite happy with Air Canada since the merger. They have some great dedicated people working for them, a good route structure, and a large market. Remember all the bragging about creating a large world-class airline in the fall of 1999? Remember when the service on Air Canada was so much better than any of the US airlines? I would start booking on them again immediately if they compromised on some of the changes.

It just seems that they are doing everything possible to drive me to another airline right now.

Compromise is insufficient. They can't take away benefits and asking us to negotiate to get them back? Who knows if they are going to do that again and again years after years? They need to improve their service fundamentally - better customer services in the ground either in the airport or over the phone, better food in Executive Class, make sure in-flight equipments are working and functionning well and a NEW attitude.

On the other hand, how many time have people here attempted to upgrade from non-upgradeable fares, fully knowing the restrictions, but trying anyway?

This suggests to me that the problems are much wider than AC previously understood (but now appears to) or than we appreciated. I stand by my assertion that overall, FT/AC is a representative sample of FFers in Canada, in general.

As I said on Guava's thread I completely support the idea of constructive criticism. Most of the decisions to leave seem to be taken reluctantly. We would prefer to stay, but AC is doing nothing to make it worth our while. The combination of reduced benefits and a lack of communciction about this is what is hurting them.

This seems to be one part of the story that is not coming out yet. Erroplan is pointing out the problems FFs have with AC. It isn't getting the message across that these flyers would be happy to stay with AC if only they were treated with respect.

It just occurred to me that AC has essentially no effective communication channel between themselves and their FFers. They don't announce changes until the last possible moment, and they don't announce some things at all (i.e. 1st flight bonus).

On the other hand, people in this forum have repeatedly sent constructive criticisms to AC that seem to have never been "received." So in that regard this errorplan appears to have been effective in communicating from passengers to AC.

Wouldn't it be funny if AC started posting timely information, on errorplan?

"Because of the outcry, however, the airline is considering revising some of the planned changes, Mr. Duchesne said."

I am pretty surprised by this statement. Beside those that got some upgrade certificates with their Dec statements, who really knows about the extent of the changes? He better find a place to hide then when everyone start getting their pacakages and read about the changes.

One more thing, as usual with promises that AC and all the other airlines make, I won't believe it until I see it.