FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   AC eUpgrade BS (https://www.flyertalk.com/forum/air-canada-aeroplan/1273794-ac-eupgrade-bs.html)

morphius909 Oct 28, 2011 2:34 pm

So I'm trying to get this straight...

AC..."Air Canada"....is trying to Screw us Potentially?

That's Blasphemy!

;)

AA_EXP09 Oct 28, 2011 2:42 pm


Originally Posted by morphius909 (Post 17352654)
So I'm trying to get this straight...

AC..."Air Canada"....is trying to Screw us Potentially?
;)

Not just potentially. They are already.

rankourabu Oct 28, 2011 2:46 pm


Originally Posted by AA_EXP09 (Post 17352685)
Not just potentially. They are already.

but...but.... you are their best customers... some are even SUPER important!

I think as protest, every elite should take their business to all the other airlines offering flat beds between Vancouver and Toronto! That will show them!!!

btw, does that pic also show that AC34 is only 31% on time???

global happy traveller Oct 28, 2011 2:53 pm

someone mentioned before that eupgrades are cleared before LMU is being sold. I guess we can debunk that myth!

zorn Oct 28, 2011 3:05 pm


Originally Posted by kyvr (Post 17351735)
I'd love for Andrew to comment on this now. Everyone had the understanding that they come out of R stock, at least until all the eUpgrades are supposed to have cleared.


Originally Posted by djjaguar64 (Post 17351716)
Do LMU's come out of the R stock or the J stock?


Originally Posted by InTheAirGuy (Post 17352601)
I too would be very interested in an honest answer from AC on what type of circumstances might lead to this increasingly common situation.

Neither Air Canada nor any of its official representatives have said that LMUPs come from R space. We were told explicitly by Andrew Yiu at the very beginning of the LMUP program that the availability of LMUPs is not dependent on R space but is determined by revenue management.

The following posts began within 90 minutes of the first FT thread on this topic. The information was provided several times, in response to an AP employee and a regular FTer relaying incorrect information about the program.


Originally Posted by Andrew Yiu (Post 11855542)
Actually it is not. What flights this will be offered on will be determined by our revenue management department.


Originally Posted by Andrew Yiu (Post 11866001)
I don't have a problem answering the questions. This last minute paid upgrade program is not related to upgrade certificate upgrades in any way. All this is based on someone making the comment that if there is I class for a flight, then for sure this will be offered - this is simply not true, you guys are more than welcomed to test this out on your flights. Our revenue management department will determine what flights will be available for this and passengers will be offered this option when they OLCI or kiosk check in. They are well aware that one of the ways our tier passengers can access the J cabin is to use their upgrade certificates, so let's not start any rumors or theories that we will not clear I class but instead try to sell the cabin with this program and keep our tier passengers from upgrading (which is not true). This is simply just another way for our passengers to access the J cabin and is really no different than the J seat sales that we have sometimes (including the very attractive one that we had last week - example: $599 for YYZ/YVR, $299 YYZ/MCO, $399 YYZ/LAS). If anything, you guys should see this as a positive such that if you ran out of certs and this happen to be offered on your flight, this is another way that you can get into the J cabin.


Originally Posted by Andrew Yiu (Post 11864780)
You can tell your source that this is incorrect then. Flights are chosen for this by our revenue department, it has nothing to do with simply if I is available, then this will be available hence we are clear by stating selected flights.

As for price points, it varies based on many factors so I am a bit puzzled how this particular person can give you specific amounts.

I will put this information in the Upgrade FAQ to help prevent nonsense discussions like this from further promoting incorrect information.

global happy traveller Oct 28, 2011 3:10 pm

thanks for the research/digging this up.

jjclancy Oct 28, 2011 3:23 pm


Originally Posted by zorn (Post 17352811)
I will put this information in the Upgrade FAQ to help prevent nonsense discussions like this from further promoting incorrect information.

Appreciate you clearing this up.

rehoult Oct 28, 2011 3:23 pm

Zorn, the bigger point that people were making comes directly from one of the quotes you pulled:


They [revenue management] are well aware that one of the ways our tier passengers can access the J cabin is to use their upgrade certificates, so let's not start any rumors or theories that we will not clear I class but instead try to sell the cabin with this program and keep our tier passengers from upgrading (which is not true).
In the OP's case AC is selling LMU having not cleared the upgrade list. That directly contravenes what AY said and is the real point of this conversation, not whether LMU is R space linked.

payam81 Oct 28, 2011 3:49 pm


Originally Posted by zorn (Post 17352811)
Neither Air Canada nor any of its official representatives have said that LMUPs come from R space. We were told explicitly by Andrew Yiu at the very beginning of the LMUP program that the availability of LMUPs is not dependent on R space but is determined by revenue management.

The following posts began within 90 minutes of the first FT thread on this topic. The information was provided several times, in response to an AP employee and a regular FTer relaying incorrect information about the program.

I will put this information in the Upgrade FAQ to help prevent nonsense discussions like this from further promoting incorrect information.

You might wanna add this one in there as well:


Originally Posted by Andrew Yiu (Post 15424596)
We only make LMU available after we clear all waitlisted R class customers. If you decide to add yourself to the list on the day of departure, you're on the waitlist not because we didn't clear you, but because you didn't request the upgrade in advance.

So much for nonsense discussions...

zorn Oct 28, 2011 4:02 pm


Originally Posted by payam81 (Post 17353013)
You might wanna add this one in there as well:

The one you selected was part of a discussion involving "never clearing R space" and other extreme ways AC could fill cabins with LMUPs at the expense of any upgrades whatsoever. I don't see an obvious contradiction. (There are a few other posts like that one as well that were parts of similar discussions.)

The ones I selected were clear statements explaining exactly how LMUPs have always worked from the beginning, also according to my observation on flights I've taken.

payam81 Oct 28, 2011 4:05 pm


Originally Posted by zorn (Post 17353071)
The one you selected was part of a discussion involving "never clearing R space" and other extreme ways AC could fill cabins with LMUPs at the expense of any upgrades whatsoever. I don't see an obvious contradiction. (There are a few other posts like that one as well that were parts of similar discussions.)

The ones I selected were clear statements explaining exactly how LMUPs have always worked from the beginning, also according to my observation on flights I've taken.

But in OP's case the LMU was offered before they cleared the waitlist! That's in stark comparison to AY's post. In this situation LMU took precedence over waitlist R.

OP has just demonstrated exactly my original point in that discussion:

AC zeroed R, offered LMU, then offers the leftovers to any waitlist *P/*E/*SE or nominees.

kyvr Oct 28, 2011 4:18 pm


Originally Posted by payam81 (Post 17353084)
But in OP's case the LMU was offered before they cleared the waitlist! That's in stark comparison to AY's post. In this situation LMU took precedence over waitlist R.

OP has just demonstrated exactly my original point in that discussion:

AC zeroed R, offered LMU, then offers the leftovers to any waitlist *P/*E/*SE or nominees.

And just to be clear, I requested the upgrade well in advance. A couple of days ago. I am still not cleared as of now, and my colleague and wife still get the upgrade option... Thanks AC for the royal treatment and status recognition.

kyvr Oct 28, 2011 4:22 pm

And just to be clear, I am aware that AC is a business and at the end of the day they have to make a profit and maximize revenue. I have absolutely no problem with that. My issue with AC is that they are claiming certain things in the E/SE program that are not exactly true. Noone likes to be cheated. I am not different.

margarita girl Oct 30, 2011 4:35 am

Would like to hear from OP what the final outcome of this was.

taupo Oct 30, 2011 9:25 am


Originally Posted by zorn (Post 17353071)
The one you selected was part of a discussion involving "never clearing R space" and other extreme ways AC could fill cabins with LMUPs at the expense of any upgrades whatsoever. I don't see an obvious contradiction. (There are a few other posts like that one as well that were parts of similar discussions.)

The ones I selected were clear statements explaining exactly how LMUPs have always worked from the beginning, also according to my observation on flights I've taken.

Your quotes of AY and opinion of this being nonsense are based on historic information. The facts in that historic information could possible be correct today, but it appears things may well have changed.
AC like any company can does changes policies and procedures, however the communication of these changes is sometimes lacking, and the backlash to the negative effect of the changes is never lacking.

Based on the OP's information it seems AC may have quietly tweaked how they do things regarding LMUs, R space and clearing eUps.

AC has every right to do this of course, however some effective communication would be good.

If AC has made the change to try and sell LMUs before clearing all eUps, it is further degradation to their FF program, and one that they should make at the start of a benefit year having announced in the previous benefit year when they bring out the 2012 FF program. Having benefits cut or negatively altered part way through the benefit year is not good.


All times are GMT -6. The time now is 10:17 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.