AC at Logan - Horrible!
Jul 23, 2011, 12:58 pm
#1
Original Poster
Join Date: Aug 2007
Programs: UA 1K, SA Gold, Marriott Platinum, Hilton Gold, Hyatt Plat, SPG Gold, IHG Plat, AA Exec Plat
Posts: 523
AC at Logan - Horrible!
I fly about 150k a year, usually on UA and LH. My business booked me in J for BOS-YYZ-FCO today (I wanted to avoid AZ), and I was astounded to see how dirty, disorganized, busy, and claustrophobic the AC terminal at Logan was. No lounge, of course (you have to go through US Air security and with 60 min to spare I didn't want to risk it). Why not at least give Executive First passengers here a $10 meal/drink voucher to use at the tiny Cosi concession that's in here? I actually suggested it to the flustered AC agent and got a blank stare. Oh well, a man can dream...
Here's hoping that flying high in the new 763s from YYZ to FCO is fun at least...
Here's hoping that flying high in the new 763s from YYZ to FCO is fun at least...
Jul 23, 2011, 1:33 pm
#4
Join Date: Jun 2009
Location: On the Road
Programs: Air Canada Aeroplan, Delta SkyMiles, Southwest Rapid Rewards
Posts: 486
Bilingual Service
How dare those New Englanders not speak French??!!?? Can't they import some from Franco-Americans from Manchester,NH or Woonsocket,RI??? Time for me to sue AC for $12k for violating my rights as a Canadian for service in French!
Jul 23, 2011, 2:20 pm
#5
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
YYZ/YUL - FCO flights are all scheduled to operate on XM'd 767-300's offering full Executive First Service.
BOS is not the only airport that does not have direct lounge access (meaning not having to pass through an alternate concourse). Given the frequent summer weather disruptions at US East Coast airports all areas of Logan Airport turn chaotic at the turn of a dime.
On the plus side, the AC departure gates are about 10 steps from the pavement. This is my valiant attempt to focus on the positive.
BOS is not the only airport that does not have direct lounge access (meaning not having to pass through an alternate concourse). Given the frequent summer weather disruptions at US East Coast airports all areas of Logan Airport turn chaotic at the turn of a dime.
On the plus side, the AC departure gates are about 10 steps from the pavement. This is my valiant attempt to focus on the positive.
Jul 23, 2011, 4:56 pm
#9
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
How are you AA plat then?
What does BOS's crappy terminal have to do with AC. What does AC have there? - 4*YYZ, 3*YUL, 2*YOW? Not exactly a big presence
Tell us how the MLL in YYZ compares to the RCC you're used to. And how YYZ compares to ORD
What does BOS's crappy terminal have to do with AC. What does AC have there? - 4*YYZ, 3*YUL, 2*YOW? Not exactly a big presence
Tell us how the MLL in YYZ compares to the RCC you're used to. And how YYZ compares to ORD
Jul 23, 2011, 5:12 pm
#10
Original Poster
Join Date: Aug 2007
Programs: UA 1K, SA Gold, Marriott Platinum, Hilton Gold, Hyatt Plat, SPG Gold, IHG Plat, AA Exec Plat
Posts: 523
Update: At YYZ now. But let's talk about my first AC flight in a while (sorry, not many positives here!):
- They "forgot" to bring food on-board for First. They instead gave us all a business card with a FAX number and PO Box (no voice number) to complain.
- Water/dust was falling from the plane onto me in my seat most of the flight.
- The terminal was chaotic as a flight was canceled and ours was delayed 30 minutes.
Positives:
- Canada Dry Ginger Ale (made with sugar, not high fructose corn syrup) is way better than Seagram's.
Then I got off my plane and walked what seemed like a mile looking for Customs. At the end of the road a few passengers were congregating in a strange little area and an airport employee kept yelling out to them, and now me, "You have landed US, yes?!!?" I nodded in agreement and she whisked me away to the "waiting area" with the rest of them. Not knowing what was to come next, we waited 15 minutes until she made us number off (she could only take 13 of us!) and led us through a secure gate, down another hall, around the corner to the Customs agents.
I've honestly never had a weirder experience at an airport before. Oh, and the MLL is very nice indeed - fully stocked, etc. - though its openness makes it impossibly loud. Would I take it over a crappy RCC? Of course! But take me to The Wing at HKG anytime!
OK, now I promise I will be positive. If I can't share these experiences with you all, then what would I do!? I'm actually very much looking forward to the 763 experience...
- They "forgot" to bring food on-board for First. They instead gave us all a business card with a FAX number and PO Box (no voice number) to complain.
- Water/dust was falling from the plane onto me in my seat most of the flight.
- The terminal was chaotic as a flight was canceled and ours was delayed 30 minutes.
Positives:
- Canada Dry Ginger Ale (made with sugar, not high fructose corn syrup) is way better than Seagram's.
Then I got off my plane and walked what seemed like a mile looking for Customs. At the end of the road a few passengers were congregating in a strange little area and an airport employee kept yelling out to them, and now me, "You have landed US, yes?!!?" I nodded in agreement and she whisked me away to the "waiting area" with the rest of them. Not knowing what was to come next, we waited 15 minutes until she made us number off (she could only take 13 of us!) and led us through a secure gate, down another hall, around the corner to the Customs agents.
I've honestly never had a weirder experience at an airport before. Oh, and the MLL is very nice indeed - fully stocked, etc. - though its openness makes it impossibly loud. Would I take it over a crappy RCC? Of course! But take me to The Wing at HKG anytime!
OK, now I promise I will be positive. If I can't share these experiences with you all, then what would I do!? I'm actually very much looking forward to the 763 experience...
Jul 23, 2011, 7:10 pm
#11
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, MR Titanium, IHG Gold, National Exec
Posts: 3,841
I despise BOS, it's just a terrible airport in general imo. I try to fly to MHT when I need to go to that area, although that usually means enduring a short hop on an E145 or B1900.
Sounds like a terrible experience! AC takes forever to pick up the phone (except their own elites) anyways so it's almost a good thing they didn't give you a voice #. I wish they had a system like UA where if something goes to s**t on your flight you can automatically get an e-voucher on .bomb.
Oh, btw... it's called "Executive", not "First" in our world. We don't pretend it's something it isn't!
Oh, btw... it's called "Executive", not "First" in our world.
We don't pretend it's something it isn't!
Jul 24, 2011, 11:11 am
#12
Join Date: Nov 2003
Location: MKE
Programs: AA Exec Platinum, SPG Platinum / Ambassador / Lifetime Gold, Avis FIRST
Posts: 3,293
Jul 24, 2011, 11:29 am
#13
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Hate to break it to you, but Canada Dry and all major sodas in Canada use high fructose corn syrup as well. However on our labels it is called Sugar/Glucose-Fructose.
Jul 24, 2011, 12:15 pm
#14
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Yeh, via a quick check it seems like Canadian "pop" (soda is an americanism that I refuse to use) is a mix of sugar (sucrose) and glucose-fructose (corn syrup) of indeterminate proportion. Whereas at least some US sodas are all corn. Apparently you can get kosher passover Coke in parts of the US that is all sugar.
Jul 24, 2011, 2:18 pm
#15
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,609
Yes AC at Logan is a little strange.
But on the bright side, think of how little time you actually have to spend at the airport. Arrive late, spend more time in the wonderful city sleeping in or seeing the sights and go from curbside, to check in, to security, to gate in, in less than 75 meters (that's Canadianese!)
But on the bright side, think of how little time you actually have to spend at the airport. Arrive late, spend more time in the wonderful city sleeping in or seeing the sights and go from curbside, to check in, to security, to gate in, in less than 75 meters (that's Canadianese!)