This is my first experience using the AC stopover program, and I was hoping someone with experience can help me. I have a booking at the YYZ Sheraton Gateway terminal 3 as part of a connection through YYZ to FCO. I received a voucher from ACV which I am supposed to give to the hotel. On the voucher, it shows check in on one day with a check out the following day, however I am using the room as a day room (with an 11AM arrival and 9PM departure from YYZ). When I called the Sheraton, they said their check in is at 3PM and they couldn’t locate my reservation and then disconnected me. I assume the reservation just didn’t show on their system yet, but with a voucher to present them from ACV, I should be fine. My question is has anyone had luck using this hotel as a stopover room rather than a traditional check in at 3PM, check out the next day room? I had assumed that being part of YYZ they would encounter this frequently, however, whoever answered the phone seemed totally clueless about that. Thanks for your help!

I was finally able to get some help from Sheraton reservations. They were able to look up the reservation for me and gave me their reservation number so now I can pull it up on their website. I called the hotel back with the reservation number and spoke to someone else, and she said that checking in early should be no problem, so hopefully I am all set!

It usually works out timewise but I found on one occasion nobody knew anything about me when I arrived even though I had a voucher. I now always call the hotel in advance to make sure that I actually have a reservation. And make sure I have the actual voucher with me when I arrive. On the other hand I’ve also been given rooms in Vancouver which nobody in their right mind would stay in.

I have received a confirmation immediately and then the voucher a few days before. If you have nothing then call them. I haven’t been impressed with this service. And, last time they tried to put me in a hotel which had reports of commercial transactions not usually seen in a decent hotel

I’m flying to PVR today from YEG via YVR. The PVR flight leaves at 6:15 so I was offered an overnight hotel at YVR (which I took). Unfortunately it’s not the Fairmont.

I booked the Sheraton YYZ earlier this week. I received a confirmation email right after booking as well as a separate invoice email. The email said I would receive the voucher within 48 hours, but I did not. I emailed ACV and asked about the voucher and they sent it to me the next day. Once I received the voucher, I also called the Sheraton to confirm my reservation directly with them, and they provided me with their confirmation number so I was able to pull up the reservation on the Sheratons website.