Denied Fast Track as *G in TLV
Mar 4, 2019, 12:10 am
#1
Original Poster
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Denied Fast Track as *G in TLV
I just cleared security in TLV. There was a guy checking people's boarding passes at the entrance to the fast track lane. Even though my BP clearly said Fast Track, this guy denied me entry saying that the fast track lane is ONLY for people with business class tickets. When I tried pointing out that my BP states Fast Track he got angry and started raising his voice. It's TLV and I didn't want to make a scene, so I shrugged my shoulders and went to the normal lane. Fortunately there were no queues anyway and I got through almost as quickly as I would have done in fast track.
It still cheeses me off though. I had this kind of behaviour once in MAD and I knew I was in the right so I got someone from LH to tell the fast track dragon that I had a right to enter. In TLV I preferred to keep my head down and not kick up a fuss.
Has anyone else had this problem in TLV or did I just get unlucky with a security goon in a bad mood?
It still cheeses me off though. I had this kind of behaviour once in MAD and I knew I was in the right so I got someone from LH to tell the fast track dragon that I had a right to enter. In TLV I preferred to keep my head down and not kick up a fuss.
Has anyone else had this problem in TLV or did I just get unlucky with a security goon in a bad mood?
Mar 4, 2019, 5:31 am
#3
Join Date: Nov 2009
Programs: LY-PL, A3-*G
Posts: 1,680
Which security are you talking about? before or after check in?
Both are not designated "elite fast track but business class"
BUT
In the security line before check-in I usually say business class and they let me thru. Once a year they ask to see proof.
In the security line after check in they only let business and first.
Both are not designated "elite fast track but business class"
BUT
In the security line before check-in I usually say business class and they let me thru. Once a year they ask to see proof.
In the security line after check in they only let business and first.
Mar 4, 2019, 5:32 am
#4
Original Poster
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
The guy was certainly in a foul mood - it's like he was looking for excuses to deny me access. There was nobody else waiting behind me either.
Maybe it's because he was unaware of the access for A3 *G? I showed him my BP twice but he barely looked at it - he just started barking at me that only business pax are allowed.
My understanding of TLV is that fast track is not guaranteed for *G in Y but that A3 have their own arrangement for their elites (ie. similar to what they have at IST for passport control?).
Maybe it's because he was unaware of the access for A3 *G? I showed him my BP twice but he barely looked at it - he just started barking at me that only business pax are allowed.
My understanding of TLV is that fast track is not guaranteed for *G in Y but that A3 have their own arrangement for their elites (ie. similar to what they have at IST for passport control?).
Mar 4, 2019, 5:33 am
#5
Original Poster
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Which security are you talking about? before or after check in?
Both are not designated "elite fast track but business class"
BUT
In the security line before check-in I usually say business class and they let me thru. Once a year they ask to see proof.
In the security line after check in they only let business and first.
Both are not designated "elite fast track but business class"
BUT
In the security line before check-in I usually say business class and they let me thru. Once a year they ask to see proof.
In the security line after check in they only let business and first.
Mar 4, 2019, 5:37 am
#6
Join Date: Nov 2009
Programs: LY-PL, A3-*G
Posts: 1,680
I would be surprised if A3 have any agreement in TLV, they don't even have a station manager like other companies.
Mar 4, 2019, 7:12 am
#7
Join Date: Jun 2006
Posts: 5,900
Fast Lane access in more airports for Gold Miles&Bonus Members!
We announce that the option to access Fast Lane before the Security and Passport Control has expanded in more international airports. Just display your Gold Miles&Bonus card for immediate access to your boarding gate or to the Passport Control 1 ("TAV Passport") and reduce your waiting time. Enjoy the highest level of recognition and benefits designed to make your Gold travel experience more comfortable and convenient.
Airports boasting Access to Security Control Fast Lane are:
Athens
Chania new
Heraklion
Thessaloniki
Barcelona new
Brussels
Budapest new
Dusseldorf
Frankfurt new
London-Gatwick new
London-Heathrow
Madrid
Milan-Malpensa
Moscow- Domodedovo new
Munich new
Paris-Charles de Gaulle new
Prague new
Rome-Fiumicino
Stuttgart
Tel Aviv
https://en.aegeanair.com/milesandbon...bonus-members/
Mar 5, 2019, 4:57 am
#9
Original Poster
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
It sounds like you would need your actual physical Gold card to get through then, rather than just showing the BP designation or the app equivalent. I couldn't show one as I made *G at the beginning of Feb and I'm still waiting for my card to arrive. In any case, he didn't ask me to show the M&B card - he seemed entirely unaware of such arrangements and/or unwilling to accept non-J pax.
Mar 5, 2019, 8:36 am
#12
Join Date: Jun 2006
Posts: 5,900
It sounds like you would need your actual physical Gold card to get through then, rather than just showing the BP designation or the app equivalent. I couldn't show one as I made *G at the beginning of Feb and I'm still waiting for my card to arrive. In any case, he didn't ask me to show the M&B card - he seemed entirely unaware of such arrangements and/or unwilling to accept non-J pax.
Mar 9, 2019, 9:50 am
#14
Join Date: Oct 2010
Location: YYZ
Programs: A3*G AC*nobody TK*nobody
Posts: 1,967
I just cleared security in TLV. There was a guy checking people's boarding passes at the entrance to the fast track lane. Even though my BP clearly said Fast Track, this guy denied me entry saying that the fast track lane is ONLY for people with business class tickets. When I tried pointing out that my BP states Fast Track he got angry and started raising his voice. It's TLV and I didn't want to make a scene, so I shrugged my shoulders and went to the normal lane. Fortunately there were no queues anyway and I got through almost as quickly as I would have done in fast track.
It still cheeses me off though. I had this kind of behaviour once in MAD and I knew I was in the right so I got someone from LH to tell the fast track dragon that I had a right to enter. In TLV I preferred to keep my head down and not kick up a fuss.
Has anyone else had this problem in TLV or did I just get unlucky with a security goon in a bad mood?
It still cheeses me off though. I had this kind of behaviour once in MAD and I knew I was in the right so I got someone from LH to tell the fast track dragon that I had a right to enter. In TLV I preferred to keep my head down and not kick up a fuss.
Has anyone else had this problem in TLV or did I just get unlucky with a security goon in a bad mood?
Mar 11, 2019, 4:57 pm
#15
Join Date: Jul 2010
Location: TLV/ATH/LON/EZE/NYC/UIP
Programs: BA*GGL, A3*G, AF*P, VS*S
Posts: 1,011
I had the same experience of being denied very rudely and aggressively. Unfortunately for them, I speak particularly supercilious Hebrew, so I managed to get them to actually show me their chart with which airlines have an arrangement for their status fliers to use the Fast Track. Lo and behold, A3 are not on it. I raised a complaint with A3 about it, and they replied as follows.
Dear frb98mf,
Thank you for your email, while please allow us to extend our apologies for the inconvenience caused.
Further to the latest update, we are sorry to confirm you that fast track is currenlty available at Tel Aviv Airport for Business Class passengers only, while the service shall not be available for Gold Members.
Please note that we are in contact with Tel Aviv Airport as well as with our Marketing Division, so as we can update the relevant field of our website the soonest possible.
We do apologize for the information given and the upheaval caused due to this occurrence. Should we have any further update on this matter, we shall keep you noted.
Thank you for your time and understanding.
Thank you for your email, while please allow us to extend our apologies for the inconvenience caused.
Further to the latest update, we are sorry to confirm you that fast track is currenlty available at Tel Aviv Airport for Business Class passengers only, while the service shall not be available for Gold Members.
Please note that we are in contact with Tel Aviv Airport as well as with our Marketing Division, so as we can update the relevant field of our website the soonest possible.
We do apologize for the information given and the upheaval caused due to this occurrence. Should we have any further update on this matter, we shall keep you noted.
Thank you for your time and understanding.