"Fare free" tickets given on delayed flights
Nov 24, 2016, 4:47 pm
#16
Join Date: Nov 2010
Location: ZRH/YXU
Programs: A3*G, OZ*G, OW Sapphire
Posts: 526
I received a similar letter on a delayed flight last year, but the letter was generic, without any numbers/codes, not even the flight number or route. How do I apply this towards a free ticket?
Nov 24, 2016, 6:23 pm
#17
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,566
Is this still valid? You'd have to claim it within 12 months. If still OK, just call them
Nov 25, 2016, 7:25 am
#18
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Just give them a call and specify your name and on which flight you got the letter. They keep record on flights they have handed them out.
Jul 8, 2018, 7:48 am
#19
Join Date: Feb 2014
Location: SIN/BRU
Programs: A3 Silver, BA BLUE, IHG Gold, Hertz President's circle, AY plat
Posts: 233
Was flying A3 J today with a *G upgrade coupon.
Every J passenger got such a "free" flight voucher as the divider curtain between the J and Y cabin was missing on my plane, the A321 SX-DNF. The letter mentioned that it's valid on the whole international A3/OA network.
(Impressed by that btw, some airlines like SN don't even have these curtains anymore)
Does anyone know if a flight booked by such a voucher earns miles / qualifies as an A3 segment?
Need still 1 segment to re-qualify, so would be useful.
Every J passenger got such a "free" flight voucher as the divider curtain between the J and Y cabin was missing on my plane, the A321 SX-DNF. The letter mentioned that it's valid on the whole international A3/OA network.
(Impressed by that btw, some airlines like SN don't even have these curtains anymore)
Does anyone know if a flight booked by such a voucher earns miles / qualifies as an A3 segment?
Need still 1 segment to re-qualify, so would be useful.
Jul 8, 2018, 8:23 am
#20
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Does your letter allow booking a business class flight for ‘free’ (Well, still paying the taxes)? Or Economy?
Because if that is the case that would be one heck of a deal. Especially if it would book in a revenue class, meaning you would earn business class miles.
Because if that is the case that would be one heck of a deal. Especially if it would book in a revenue class, meaning you would earn business class miles.
Jul 8, 2018, 11:20 am
#21
Join Date: Feb 2014
Location: SIN/BRU
Programs: A3 Silver, BA BLUE, IHG Gold, Hertz President's circle, AY plat
Posts: 233
The letter mentions that the compensation ticket is in the same class as the original ticket. Crew told everyone that the compensation flight is in J, but I hope the reservation departement doesn’t refuse J, as I used a coupon to upgrade this flight.
It was a generic compensation letter, not dedicated for J pax.
It was a generic compensation letter, not dedicated for J pax.
Jul 8, 2018, 2:31 pm
#23
Join Date: Nov 2015
Programs: A3*G
Posts: 128
Last time I did this was two years ago. I had to pay the taxes and no miles were added to my account for the flight. So I guess that it will not count as a segment either. There are a lot of blackout dates and the call center agent will ask for your original booking code (pnr).
Jul 9, 2018, 2:07 pm
#24
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
The letter mentions that the compensation ticket is in the same class as the original ticket. Crew told everyone that the compensation flight is in J, but I hope the reservation departement doesn’t refuse J, as I used a coupon to upgrade this flight.
It was a generic compensation letter, not dedicated for J pax.
It was a generic compensation letter, not dedicated for J pax.
Based on what @Arrivals stated on blackout dates and 0 miles earned, it could be that the compensation flight is I inventory - would be interesting if he/she could confirm that this was the case, by looking at the booking email for that flight.
Jul 9, 2018, 2:12 pm
#25
Join Date: Nov 2015
Programs: A3*G
Posts: 128
It totally makes sense that you would get a compensation flight in J, as you were flying in J. The upgrade coupon is a benefit you have earned, and is equivalent to a J flight someone paid for. A3 decided that the missing curtain somehow affected your J experience, and essentially are reimbursing you for this (btw, I am impressed with A3 doing this!).
Based on what @Arrivals stated on blackout dates and 0 miles earned, it could be that the compensation flight is I inventory - would be interesting if he/she could confirm that this was the case, by looking at the booking email for that flight.
Based on what @Arrivals stated on blackout dates and 0 miles earned, it could be that the compensation flight is I inventory - would be interesting if he/she could confirm that this was the case, by looking at the booking email for that flight.
Sep 29, 2021, 10:22 am
#27
Join Date: Dec 2013
Location: Cyprus
Programs: LH SEN, A3*G, TK*G E+, ALL/Accor Plat
Posts: 644
Today, A3821 from BER to ATH was delayed around 3 hours due to technical problems. Even before take-off, I received the following message: 'Today, we acknowledge that the service we have provided you is rather far from our standards and we wish to offer you one reduced fare ticket for a future flight. Please follow the below URL for further information. Thank you for your understanding, Customer Care Center.' This seems perhaps to have been targeted as no-one else I talked to on the flight had received it.
On clicking on the URL, I was just directed to the Aegean website. Does anyone have similar recent experience with such an offer? Despite the courtesy proferred, I will still be making a claim for €400 under EU261 as my new connection to LCA resulted in a delay of more than 4 hours.
On clicking on the URL, I was just directed to the Aegean website. Does anyone have similar recent experience with such an offer? Despite the courtesy proferred, I will still be making a claim for €400 under EU261 as my new connection to LCA resulted in a delay of more than 4 hours.
Apr 5, 2024, 3:07 pm
#30
Join Date: Jul 2022
Location: Brussels
Programs: Miles and Bonus
Posts: 84
What is happening is that Aegean insists that is clearly written that passenger has to pay the service fee, while I disagree, and in any case when you are referring to a FREE ticket it should be indeed FREE - when you pay for service free that is not free.