Accor hotels
Jul 17, 2011, 4:02 pm
#1
Original Poster
Join Date: Jul 2011
Posts: 3
Accor hotels
Stayed at a Accor hotel recently that had a brochure in it that stated a 15 min. guarantee. If the guest wasn't satisfied they should have gotten their money back. It didn't happen, they do not honor their policies plus do not have a toll free 1-800 phone number.
Jul 18, 2011, 2:35 am
#2
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
Accor provides free email instead at http://www.accorhotels.com/gb/contact/contact.shtml
along with contact phone numbers for each country (not toll free, as you note).
But Accor is hardly a luxury chain! Not sure why this is in Luxury hotels forum on FT, few would be interested in it.
along with contact phone numbers for each country (not toll free, as you note).
But Accor is hardly a luxury chain! Not sure why this is in Luxury hotels forum on FT, few would be interested in it.
Jul 18, 2011, 11:19 am
#3
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
Accor provides free email instead at http://www.accorhotels.com/gb/contact/contact.shtml
along with contact phone numbers for each country (not toll free, as you note).
But Accor is hardly a luxury chain! Not sure why this is in Luxury hotels forum on FT, few would be interested in it.
along with contact phone numbers for each country (not toll free, as you note).
But Accor is hardly a luxury chain! Not sure why this is in Luxury hotels forum on FT, few would be interested in it.
Jul 19, 2011, 1:16 am
#5
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,587
I assume you refer to the ibis 15 minute guarantee? http://www.ibishotel.com/gb/discover...nt/index.shtml
Let us know what the problem was and at which hotel property.
Let us know what the problem was and at which hotel property.
Aug 1, 2011, 4:37 am
#6
Join Date: May 2010
Location: Ha Noi
Programs: FB Gold, IC Gold Amb, Le Club Plat.
Posts: 86
I assume you refer to the ibis 15 minute guarantee? http://www.ibishotel.com/gb/discover...nt/index.shtml
Let us know what the problem was and at which hotel property.
Let us know what the problem was and at which hotel property.
was in Ibis Bencollen Singapore, ran out of shower gel, got it up less than 2'
but i think this programm run on Ibis only!
Sep 14, 2011, 8:47 am
#7
Join Date: Jun 2011
Location: Amsterdam, The Netherlands
Programs: Miles & More
Posts: 2
That is correct and it applies to the breakfast, room, snacks and bar.
@UNAGIS
You can also contact ibis by a contact form: http://www.ibishotel.com/gb/contact/...ion-form.shtml
@UNAGIS
You can also contact ibis by a contact form: http://www.ibishotel.com/gb/contact/...ion-form.shtml