unable to login and book
Mar 3, 2019, 7:17 pm
#1
Original Poster
Join Date: Sep 2007
Location: Tallinn, Estonia
Programs: Hilton Diamond, Accor Platinum, Radisson Rewards Gold, Marriott Platinum
Posts: 940
unable to login and book
Repeatedly getting the message: A technical problem has occurred on our site. Please try again.
Anyone else?
EDIT1: changing password helped to log in on the website, but not on app.
Still a strange case.
I keep the thread just in case someone else has the problem.
Anyone else?
EDIT1: changing password helped to log in on the website, but not on app.
Still a strange case.
I keep the thread just in case someone else has the problem.
Last edited by Richey66; Mar 3, 2019 at 7:29 pm
Mar 3, 2019, 7:25 pm
#2
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Hoping this is just temporary maintenance work or a temporary bug over the weekend but actually I have no idea. Perhaps only affecting a portion of members, not everybody.
Mar 3, 2019, 11:46 pm
#4
Join Date: Jun 2010
Programs: AC SE, Bonvoy LTT, ALL Diamond, HH Diamond
Posts: 173
I had the same issue, logging in worked sporadically, but eventually it locked me out of the website, while the app still worked.
The password reset also stopped working - the process seems to work, and even says the password is changed, but you still can't log in after that. A call to Accor support resulted in the answer that this is a known issue, and requires a reset by the IT dept. Here's the catch - it is currently taking up to 10 weeks for the issue to be resolved on a case-by-case basis. In the meantime, you cannot login or make reservations online. You also cannot register for promos or access the private sales.
A HUCA resulted in the same answer. So now I wait, and in the meantime take my business elsewhere.
The password reset also stopped working - the process seems to work, and even says the password is changed, but you still can't log in after that. A call to Accor support resulted in the answer that this is a known issue, and requires a reset by the IT dept. Here's the catch - it is currently taking up to 10 weeks for the issue to be resolved on a case-by-case basis. In the meantime, you cannot login or make reservations online. You also cannot register for promos or access the private sales.
A HUCA resulted in the same answer. So now I wait, and in the meantime take my business elsewhere.
Last edited by Ubud; Mar 3, 2019 at 11:49 pm Reason: Typos
Mar 4, 2019, 12:09 am
#5
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
I do feel sorry for the poor intern doing all the IT support for Accor.
Accor should really spend more money and sort out the problems before they go off and launch other services.
( Alternatively replace everything and start again - that would be my 50c advice )
The basic function of the system is to allow members to book a room. They have failed if they can not even perform at this low level.
Accor should really spend more money and sort out the problems before they go off and launch other services.
( Alternatively replace everything and start again - that would be my 50c advice )
The basic function of the system is to allow members to book a room. They have failed if they can not even perform at this low level.
Mar 4, 2019, 12:53 am
#6
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
From what I understand a major IT patch should be going out early March (was planned for Dec '18). Don't know if these issues are a sign that it's happening concurrently.
Mar 6, 2019, 6:45 pm
#8
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,205
Same here on the app, safari and Firefox. Just as I was about to spend some money and burn some points. Annoyingly, I seem to have been booked out of the app...
To add insult to injury, I was emailed a Private Sale today which may be of interest, but which I cannot access at present
To add insult to injury, I was emailed a Private Sale today which may be of interest, but which I cannot access at present
Mar 14, 2019, 7:18 am
#14
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,
I inform you that this issue is now resolved.
Thank you for your patience and for having shared with us your experience.
Sorry again for this inconvenience.
Best regards,
Amy
I inform you that this issue is now resolved.
Thank you for your patience and for having shared with us your experience.
Sorry again for this inconvenience.
Best regards,
Amy
Mar 14, 2019, 9:12 am
#15
Join Date: Nov 2012
Location: Zurich, Switzerland
Programs: Bonvoy Gold, LCAH Gold, LH FT
Posts: 7
Amy, thank you for the update. Unfortunately I must say that this is not true for me, my login still does not work. Even when trying to reset my password as recommended by some members here and by your customer support, I get the error "a technical problem occurred". Of course I am still in touch with your customer support and hope they can get the issue resolved. Nonetheless it is quite unbearable that I can not access my account for almost two weeks already.