Accor Plus - Stay Plus redemption guide
Feb 24, 2017, 7:29 pm
#31
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
What if you count out the Ibis and Ibis Styles hotels? 
Of course these hotels are fine if they're suitable for your needs. I just prefer more full service places.........I see that Starwood has 10 now in Australia, with 9 more in the pipeline. W Brisbane slated to open later this year - sounds exciting
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Of course these hotels are fine if they're suitable for your needs. I just prefer more full service places.........I see that Starwood has 10 now in Australia, with 9 more in the pipeline. W Brisbane slated to open later this year - sounds exciting
.I like the new build Ibis product, the Ibis Styles in Brisbane is more than comparable to the four points round the corner and down a couple of blocks. Accor's trump card was taking over the Quay Wests and Sebels, some great properties in that collection, while the future appears to be destination focused or niche locales, such as airports or country towns with clubs such as the new Mecure in Tamworth and slightly older Mecure in Gladstone.
Jun 24, 2017, 7:22 pm
#32
Join Date: Aug 2015
Location: Wellington/Jakarta
Programs: Accor+ Platinum, Honors Diamond, SPG/MR Gold, IHG, KrisFlyer, Airpoints, Qantas FF, Enrich, SkyMiles
Posts: 480
Hi FGunawan , I spoke to the GM. Seems they want to get clarity from A+ before they move on anything and A+ is not being clear.
They said probably not in time for tomorrow, but they will be reaching out to you. That's the info I got.
I also told him how rediculous the while thing is - and it is clear to him. But they are quite straightforward here in that they don't want to set any precedence if A+ doesn't state anywhere what it should be.
I made all the arguments from our side... Let's see what they do..
They said probably not in time for tomorrow, but they will be reaching out to you. That's the info I got.
I also told him how rediculous the while thing is - and it is clear to him. But they are quite straightforward here in that they don't want to set any precedence if A+ doesn't state anywhere what it should be.
I made all the arguments from our side... Let's see what they do..
Jun 24, 2017, 8:28 pm
#33
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Jun 24, 2017, 9:16 pm
#34
Join Date: Aug 2015
Location: Wellington/Jakarta
Programs: Accor+ Platinum, Honors Diamond, SPG/MR Gold, IHG, KrisFlyer, Airpoints, Qantas FF, Enrich, SkyMiles
Posts: 480
Jun 25, 2017, 9:30 pm
#35
Join Date: Aug 2015
Location: Wellington/Jakarta
Programs: Accor+ Platinum, Honors Diamond, SPG/MR Gold, IHG, KrisFlyer, Airpoints, Qantas FF, Enrich, SkyMiles
Posts: 480
I just called Pullman Jakarta Central Park to ask about it, they still say no Platinum benefits are going to be extended for Stay Plus bookings. This was confirmed by the duty manager. I was in no mood to argue.
When you get in touch with the hotel GM again, could you tell him what Accor Plus top brass told you about this matter gilbertuae? So that he can change the hotel's policy about it accordingly. In my experience, this is the only hotel so far that refuses to extend any Platinum benefit at all for Stay Plus bookings. No upgrade, no lounge access, no welcome gift, ...
When you get in touch with the hotel GM again, could you tell him what Accor Plus top brass told you about this matter gilbertuae? So that he can change the hotel's policy about it accordingly. In my experience, this is the only hotel so far that refuses to extend any Platinum benefit at all for Stay Plus bookings. No upgrade, no lounge access, no welcome gift, ...
Jun 25, 2017, 9:34 pm
#36
Join Date: Aug 2015
Location: Wellington/Jakarta
Programs: Accor+ Platinum, Honors Diamond, SPG/MR Gold, IHG, KrisFlyer, Airpoints, Qantas FF, Enrich, SkyMiles
Posts: 480
JW Marriott gets my booking for next week because of all of this. Frankly at similar prices JW is a much better choice.
Jun 26, 2017, 1:02 am
#37
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
This policy is completely unacceptable. Does the same happen if you pay for the stay entirely with points? What happen's if you book 2 nights; one with Accor Plus and one paid. Do they tell you to get out of the lounge for a day? Does the welcome gift arrive on Day 2?!
It should never matter how you paid for the room (points, special sale price, Accor Plus night etc..) when considering status.
It should never matter how you paid for the room (points, special sale price, Accor Plus night etc..) when considering status.
Jun 26, 2017, 3:45 am
#39
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
And normally that works.
Jun 26, 2017, 5:03 am
#40
Join Date: Aug 2015
Location: Wellington/Jakarta
Programs: Accor+ Platinum, Honors Diamond, SPG/MR Gold, IHG, KrisFlyer, Airpoints, Qantas FF, Enrich, SkyMiles
Posts: 480
The most spectacular treatment was at Pullman Da Nang. Not only did they upgrade me to a whole cottage(!) from basic room (some 3 or 4 level upgrade), they left me huge basket of fruits and plenty of dessert items plus a big Vietnamese chocolate bar. To top it all off, for the complimentary airport pick-up they sent me an S-Class Mercedes-Benz! And yes, I used Stay Plus certificate for that stay, and only stayed that one night.
Jun 27, 2017, 3:57 am
#42
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
My 3 experiences using Stay Plus were at Pullman Legian Bali, Pullman Da Nang and Sofitel Auckland. All 3 of them gave me an upgrade without me ever asking.
The most spectacular treatment was at Pullman Da Nang. Not only did they upgrade me to a whole cottage(!) from basic room (some 3 or 4 level upgrade), they left me huge basket of fruits and plenty of dessert items plus a big Vietnamese chocolate bar. To top it all off, for the complimentary airport pick-up they sent me an S-Class Mercedes-Benz! And yes, I used Stay Plus certificate for that stay, and only stayed that one night.
The most spectacular treatment was at Pullman Da Nang. Not only did they upgrade me to a whole cottage(!) from basic room (some 3 or 4 level upgrade), they left me huge basket of fruits and plenty of dessert items plus a big Vietnamese chocolate bar. To top it all off, for the complimentary airport pick-up they sent me an S-Class Mercedes-Benz! And yes, I used Stay Plus certificate for that stay, and only stayed that one night.
Jun 27, 2017, 9:51 am
#43
Join Date: Aug 2015
Location: Wellington/Jakarta
Programs: Accor+ Platinum, Honors Diamond, SPG/MR Gold, IHG, KrisFlyer, Airpoints, Qantas FF, Enrich, SkyMiles
Posts: 480
Indeed I have. I was stunned. You totally amaze me gilbertuae
The general manager of Pullman Central Park reached out to me with very warm language and generously offered all platinum benefits for Stay Plus booking if I'd reconsider making my reservation. I was moved to try making that booking again but alas Stay Plus booking is no longer available for the date I need. It was available on Monday (that's what made me bump this thread in the first place).
I will reply to his email and inform him of this development.
Anyway, I humbly thank you gilbertuae for all your efforts in making all this happen. I hope Pullman Central Park will from now on grant Accor status benefits for Stay Plus bookings.
The general manager of Pullman Central Park reached out to me with very warm language and generously offered all platinum benefits for Stay Plus booking if I'd reconsider making my reservation. I was moved to try making that booking again but alas Stay Plus booking is no longer available for the date I need. It was available on Monday (that's what made me bump this thread in the first place).
I will reply to his email and inform him of this development.
Anyway, I humbly thank you gilbertuae for all your efforts in making all this happen. I hope Pullman Central Park will from now on grant Accor status benefits for Stay Plus bookings.
Jun 27, 2017, 6:24 pm
#44
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Indeed I have. I was stunned. You totally amaze me gilbertuae
The general manager of Pullman Central Park reached out to me with very warm language and generously offered all platinum benefits for Stay Plus booking if I'd reconsider making my reservation. I was moved to try making that booking again but alas Stay Plus booking is no longer available for the date I need. It was available on Monday (that's what made me bump this thread in the first place).
I will reply to his email and inform him of this development.
Anyway, I humbly thank you gilbertuae for all your efforts in making all this happen. I hope Pullman Central Park will from now on grant Accor status benefits for Stay Plus bookings.
The general manager of Pullman Central Park reached out to me with very warm language and generously offered all platinum benefits for Stay Plus booking if I'd reconsider making my reservation. I was moved to try making that booking again but alas Stay Plus booking is no longer available for the date I need. It was available on Monday (that's what made me bump this thread in the first place).
I will reply to his email and inform him of this development.
Anyway, I humbly thank you gilbertuae for all your efforts in making all this happen. I hope Pullman Central Park will from now on grant Accor status benefits for Stay Plus bookings.
For all its minor flaws LCAH and Accor+ have, I appreciate that the whole management is approachable and I see that as good enough for me to stick by them
Jun 28, 2017, 1:49 am
#45
Original Poster
Join Date: Jan 2017
Programs: accor
Posts: 28
Hey FGunawan, no problems and this is what the community is for. As written to you in the PM, the Stay Plus benefits for LCAH members is a gray area and Accorhotels has acknowledged that it needs looking into to standardize. Even the GM of the Pullman CP agrees. So for now a quick fix has been done, check if they can clear up a night for you and you should be good to go!
For all its minor flaws LCAH and Accor+ have, I appreciate that the whole management is approachable and I see that as good enough for me to stick by them
For all its minor flaws LCAH and Accor+ have, I appreciate that the whole management is approachable and I see that as good enough for me to stick by them