New online "check in"
Mar 10, 2018, 11:18 pm
#106
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,455
Does OLCI assign the room?
IMH indicated so in post #93 .
The reason I'm bumping this thread and asking is that I'll be arriving ATH at 12.40am on a TATL (via CDG).
I've got a booking at the airport Sofitel, and I'm wondering if I do OLCI, will it help me avoid getting the broom closet next to the lift due to such a late check in (probably after 1 am)?
I don't care about upgrades or having to refill the paperwork at the desk, just hoping for a decent night's sleep.
Anyone not think it's worth a shot?
Thanks.
The reason I'm bumping this thread and asking is that I'll be arriving ATH at 12.40am on a TATL (via CDG).
I've got a booking at the airport Sofitel, and I'm wondering if I do OLCI, will it help me avoid getting the broom closet next to the lift due to such a late check in (probably after 1 am)?
I don't care about upgrades or having to refill the paperwork at the desk, just hoping for a decent night's sleep.
Anyone not think it's worth a shot?
Thanks.
Mar 11, 2018, 12:06 am
#107
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I don't see OLCI can help much in your case. if the OLCI assign you to the very brrom cupboard you wish to avoid then nothing you can do.
Perhaps call or even email the hotel and inform them your preference and expected arrival time ?
My experience with OLCI is with Sofitel SO Singapore.
Didn't get upgrade at that time, not sure if OLCI is to blame or hotel just full.
But then I still need to do the normal formalities ... show ID ... sign some papers etc
Really didn't see any effect of using OLCI
Perhaps call or even email the hotel and inform them your preference and expected arrival time ?
My experience with OLCI is with Sofitel SO Singapore.
Didn't get upgrade at that time, not sure if OLCI is to blame or hotel just full.
But then I still need to do the normal formalities ... show ID ... sign some papers etc
Really didn't see any effect of using OLCI
Mar 11, 2018, 9:30 am
#108
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
IMH indicated so in post #93 .
The reason I'm bumping this thread and asking is that I'll be arriving ATH at 12.40am on a TATL (via CDG).
I've got a booking at the airport Sofitel, and I'm wondering if I do OLCI, will it help me avoid getting the broom closet next to the lift due to such a late check in (probably after 1 am)?
I don't care about upgrades or having to refill the paperwork at the desk, just hoping for a decent night's sleep.
Anyone not think it's worth a shot?
Thanks.
The reason I'm bumping this thread and asking is that I'll be arriving ATH at 12.40am on a TATL (via CDG).
I've got a booking at the airport Sofitel, and I'm wondering if I do OLCI, will it help me avoid getting the broom closet next to the lift due to such a late check in (probably after 1 am)?
I don't care about upgrades or having to refill the paperwork at the desk, just hoping for a decent night's sleep.
Anyone not think it's worth a shot?
Thanks.
I don't see OLCI can help much in your case. if the OLCI assign you to the very brrom cupboard you wish to avoid then nothing you can do.
Perhaps call or even email the hotel and inform them your preference and expected arrival time ?
My experience with OLCI is with Sofitel SO Singapore.
Didn't get upgrade at that time, not sure if OLCI is to blame or hotel just full.
But then I still need to do the normal formalities ... show ID ... sign some papers etc
Really didn't see any effect of using OLCI
Perhaps call or even email the hotel and inform them your preference and expected arrival time ?
My experience with OLCI is with Sofitel SO Singapore.
Didn't get upgrade at that time, not sure if OLCI is to blame or hotel just full.
But then I still need to do the normal formalities ... show ID ... sign some papers etc
Really didn't see any effect of using OLCI
I never use OLCI (last time was 2 years ago) after too many problems due to Accor IT, and I don't miss it as it is totally useless anyway.
Mar 11, 2018, 11:04 am
#109
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,455
I've already contacted the property to let them know of the arrival time (which was changed by AF after I made the hotel reservation) since my booking is for Wednesday and I'm not actually arriving until Thursday morning and checking out later that morning.
My preferences are in my profile. But...big but... I've no status with Accor at all (well, Blue, but that's as good as none).
I'll shoot them a short email.
Thanks again for taking the time to respond.
Jan 8, 2019, 1:33 am
#110
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,394
I just had a look at it today...there doesn't seem to be an option to pick the floor and room you want (like with Hilton) so what's the point ?
Jan 8, 2019, 1:54 pm
#112
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
Normally a waste of everyone's time. Best to e mail, and then arrive and smile 
wait for the welcome drink voucher(s) and non upgrade
Then you need to get the receipt corrected and printed for the points / nights etc
wait for the welcome drink voucher(s) and non upgradeThen you need to get the receipt corrected and printed for the points / nights etc
Jan 8, 2019, 7:57 pm
#113
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I did use olci few months ago at non accor hotel.
but thats because i will be arriving late (close to midnight on check in day) and i did that to confirm that the hotel didnt cancel my reservation.
but thats because i will be arriving late (close to midnight on check in day) and i did that to confirm that the hotel didnt cancel my reservation.
Jan 10, 2019, 4:39 am
#114
Join Date: Nov 2016
Location: Povoa de Varzim
Programs: Le Club Accor Gold
Posts: 44
I usually use online check-in, but the room key is not always ready.
I also had problems using online check-in, because when you check in online, the accor system understands that the reservation has changed (and sends an email with that information). According to the accor customer service this was the reason for the points of the last promotion were not automatically credited.
I also had problems using online check-in, because when you check in online, the accor system understands that the reservation has changed (and sends an email with that information). According to the accor customer service this was the reason for the points of the last promotion were not automatically credited.
Jan 17, 2019, 3:21 am
#116
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,
The improvement of the customer experience related to online check-in is part of our 2019 projects.
Thank you for your feedbacks that reinforce us in this idea of making it a priority, and that will allow us to better meet your expectations.
Best regards,
Amy
The improvement of the customer experience related to online check-in is part of our 2019 projects.
Thank you for your feedbacks that reinforce us in this idea of making it a priority, and that will allow us to better meet your expectations.
Best regards,
Amy
Jan 17, 2019, 3:33 pm
#117
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
fair enough if Accor wants to improve OLCI, but should this be a priority ??? I think many other things should have a priority over this !
Jan 17, 2019, 11:52 pm
#118
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Jan 18, 2019, 12:58 am
#119
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
I think you may have misunderstood some of the feedback. Quite a few people have reported that OLCI doesn't appear to be very useful, or easy to use, but I don't think anyone here feels that it's very important.