Review: Hotel Muse, MGallery, Bangkok
my queston was “do Platinum Members have free access to executive lounge ?”
answer “we don’t have executive lounge”
It seems a waste of time to get in touch again with Waiyawut Watcharachatchawal / Assistant Reservation Manager, that I was intending free access to Club la boutique privilege. ...
Here is the food station and what I got
By the way, have you emailed them and had answered? I have emailed them pre-check-in and post-checkout (for different reasons), and both email goes unanswered. What email did you send to them? I will try send to that and maybe I will get answers
The Muse doesn't have an "executive lounge" so the email is correct but this is the response I received to the query "What Platinum benefits are offer by the hotel?":
"Regarding the Platinum Member benefits, you will get complimentary upgrade the room to next category, complimentary daily breakfast, early check in and late checkout subject to availability, premium bath amenities by Shanghai Tang and complimentary free flow drinks and canapé at rooftop bar on 24th floor from 16:30-18:30 hrs."
This information is 12 months old so it could have changed so worth double checking with the hotel.
The evening drinks and canapés are served in the roof top bar which is open to the public but names are taken between 16.30 and 18:30hrs for those eligible for this offering in lieu of a full executive lounge. What is offered to Platinum members is identical to that offered to those staying in Yama rooms and above.
The breakfast is the standard hotel breakfast served in one of the restaurants but simply not charged. The hotel was offering this to Platinum members before it became a general benefit across APAC hotels.
No lounge/bar option for complimentary drinks outside the two hours in the evening but soft drinks from mini bar were complimentary for Platinum members last time I stayed.
i find funny to receive full explanation from a forumer and just 3 words from the hotel
I like to feel welcome when give my money to an hotel, and it’s not only a matter about Platinum / diamond / Gold / etc level ...
i don’t like to feel myself like a clochard asking for some bread. (Maybe i’m like one of them trying to get some benefits from my loyalty at an hotel chain ...but even if probably this employee thinks that of me, he should be trained to act differently, since he works for a 5* hotel)
if I have to fell myself as a clochard, I simply prefer to ask charity to someone more nice and polite, and it means to stay elsewhere
Here is the food station and what I got
By the way, have you emailed them and had answered? I have emailed them pre-check-in and post-checkout (for different reasons), and both email goes unanswered. What email did you send to them? I will try send to that and maybe I will get answers
Please be informed our hotel don’t have executive lounge
Should you require any further assistance, please feel free to contact me. I am more than happy to be of your assistance.
Best Regards,
Wut
[img]cid:[email protected][/img]
Waiyawut Watcharachatchawal / Assistant Reservation Manager
55/555 Langsuan Road, Lumpini, Pathumwan
10330 Bangkok – Thailand
Tel. + 66 (0) 2630 4000 ext 4407
Fax + 66 (0) 2630 4100
[img]cid:[email protected][/img]
Condé Nast Johansens 2019 - Best Urban Hotel.
From:
Sent: Thursday, February 21, 2019 1:18 PM
To: Hotel Muse Bangkok Langsuan RE1 by MGallery
Cc: Hotel Muse Bangkok Langsuan GR by MGallery
Subject: Re: Info x Booking Thai Airways Voucher - - Plat Member
Dear
Have Platinum Members free access at executive lounge at your hotel ?
Thanks again
Best regards
Please be informed our hotel don’t have executive lounge
Should you require any further assistance, please feel free to contact me. I am more than happy to be of your assistance.
Best Regards,
Wut
Please don't be put off by their awful answering manner haha. This property is quite charming and worth a try.
Please don't be put off by their awful answering manner haha. This property is quite charming and worth a try.
i’m not enaugh old and experienced...but neither born yesterday...
and magically (like he was reading this thread here) I have received another one email from hotel where he was afraid for misunderstanding...and with whole list of Platinum benefits.
Kindly the list for Platinum benefit;
· Complimentary Room Up-Grades subject to availability
· Early check-in and Late check-out on request and subject to availability
· Complimentary Platinum Loyalty Drink at the Speakeasy, Roof Top Bar
· Complimentary coffee-tea, soft drink daily benefits from 7:00-23:00pm at Le Salon
· Complimentary one set food platter per guest per day at Le Salon from 11:00-23:00pm at Le Salon
· Daily Complimentary Mini-bar soft drinks
· Complimentary Bangkok Post Newspaper
· Free Internet Worldwide
· Up to 50% discount when dining in our outlets and 15% discount on beverages
· Exclusive Evening Cocktail served daily at Speakeasy Rooftop Bar from 04:30PM to 06:30PM
"Dear Hotel Muse, please answer my email sent on 14th February regarding my missing points. My email starts with J, thank you."
Now wait and see
The Muse doesn't have an "executive lounge" so the email is correct but this is the response I received to the query "What Platinum benefits are offer by the hotel?":
"Regarding the Platinum Member benefits, you will get complimentary upgrade the room to next category, complimentary daily breakfast, early check in and late checkout subject to availability, premium bath amenities by Shanghai Tang and complimentary free flow drinks and canapé at rooftop bar on 24th floor from 16:30-18:30 hrs."
This information is 12 months old so it could have changed so worth double checking with the hotel.
The evening drinks and canapés are served in the roof top bar which is open to the public but names are taken between 16.30 and 18:30hrs for those eligible for this offering in lieu of a full executive lounge. What is offered to Platinum members is identical to that offered to those staying in Yama rooms and above.
The breakfast is the standard hotel breakfast served in one of the restaurants but simply not charged. The hotel was offering this to Platinum members before it became a general benefit across APAC hotels.
No lounge/bar option for complimentary drinks outside the two hours in the evening but soft drinks from mini bar were complimentary for Platinum members last time I stayed.
If the hotel provides me with exceptional service, then I take it as a bonus. But if not, then I just accept it and smile to myself and relax.
But if I'm paying a high price for my hotel stay, then rest assure that Accor properties will NEVER be in my shortlist. This is the cold hard truth, I'm afraid.
Definitely an excellent property I must add. Use to frequent this hotel many many yonks ago...…. Back in the days when the steak house was still a thai restaurant and practically don't get any platinum benefit. Thus eventually my move to Sofitels and Pullmans in Bangkok.
Maybe it's time to plan a stay with them soon!
Hotel Muse Bangkok Langsuan - A Mgallery Collection
55/555 Langsuan Road Lumpini, Pathumwan Bangkok, TH 10330
Hotel Muse Bangkok Langsuan (MGallery) = The Dark Hotel (19 Photos)
Hotel Muse Bangkok Langsuan - A Mgallery Collection
I had a quick overnight stay at Muse Bangkok Langsuan (MGallery) to try this property. It seems the hotel received some criticism in the past due to weak Platinum treatment but it seems this has been rectified. Based on my stay the hotel does well in various ways and the weakness for me was more about the dark room and the dark theme in the hotel which can be a matter of personal taste.
Room
I booked the entry level room and I proactively received an upgrade as Accor Diamond to a Duplex Suite. There was a convenient half bathroom on the lower level along with the spacious living and dining area which thankfully had light-colored floor tiles to offset the dark furniture and the limited window frontage which left to be desired even though it was a room in the corner of the building. The mini-bar had free soft drinks and they also serve a snack platter every day which had sandwiches, peanuts, olives, and sweets.
The bedroom and master bathroom were upstairs with good quality hardwood floor but it was black and there again the windows were fairly small. The master bathroom was fine but the tub was oversized and took too much space. The bathroom amenities were Shanghai Tang which is appropriate for an upscale hotel brand; the problem is that the soap was missing from the half bathroom downstairs, in fact there was not even a soap holder so it seemed to be by design rather than an omission. Housekeeping also forgot to remove an old used up soap in the shower. Those issues are all minor but the water temperature in the shower took forever to warm up which was more problematic and the air conditioning temperature control box kept on making a ticking noise during the night because it was swapping automatically between low and medium speed without us touching anything.
Overall I find it difficult to complain about the room when receiving a suite upgrade but if I compare the top Accor hotels in Bangkok I saw a non-negligible dropoff between the suites at Sofitel Sukhumvit, Sofitel SO, and Banyan Tree, relative to Muse.
Dining
One nice feature of the Platinum breakfast at Muse is that it was possible to have it as room service whereas many hotels require breakfast to be in the restaurant only. The menu was very limited however so for a long stay it would have been repetitive.
This hotel does not have a lounge but they provide happy hour on the rooftop bar for guests Platinum and above from 4:30pm to 6:30pm. The venue was very nice and I am glad they do not exclude it from happy hour, unlike for example Banyan Tree which does not allow Accor welcome drinks to be in their famous bar. The happy hour drinks menu at Muse was also reasonably good including cocktails rather than only beer and wine. The snacks were more forgettable but because this is not a lounge I thought it was fair to serve bar food.
Service
Service during our brief stay was good including the staff proactively calling our next hotel to make sure our room was ready. They also tried unsuccessfully to redeem Accor points to settle my bill and they contacted Accor customer service who never responded before I checked out, but at least they tried and kept me informed of their attempts.
Gym and Pool
The gym was ok but a bit small. The pool was on the same floor (19th) as the gym with good city views.
Wifi
Wifi worked well with speeds of about 20 Mbps.
Overall
Overall the hotel ticks most boxes for a pleasant stay: suite upgrade with 1.5 bath and no carpet, decent quality construction, good service, free breakfast, happy hour in a nice bar for Platinum and Diamond guests, etc. Yet there were a few hardware issues that would need to be fixed plus the overall darkness was not to my liking even including at reception which was very dark, all of which limits my enthusiasm for this property.
Thanks for the review Escape4. One question for the difficulty to redeem points at checkout : why did they try to contact CS for this? Because it’s all done online : hotel make a request in their system to use X points and the customer receives a code on the cell phone declared in his/her profile and gives the code to the hotel.
I experienced that many Accor properties at the moment prefer room service for breakfast as they have usually very few customers those days.
Also many properties keep currently their lounge closed; so getting happy hour cocktails on their roof top bar is a great benefit
Thanks for the review Escape4. One question for the difficulty to redeem points at checkout : why did they try to contact CS for this? Because it’s all done online : hotel make a request in their system to use X points and the customer receives a code on the cell phone declared in his/her profile and gives the code to the hotel.
I experienced that many Accor properties at the moment prefer room service for breakfast as they have usually very few customers those days.
Also many properties keep currently their lounge closed; so getting happy hour cocktails on their roof top bar is a great benefit
I stayed here a little over a year ago. The Platinum benefits were really very nice. An additional happy surprise was Ms.Pui was at the front desk to check us in. In the past, she worked the club floor of Novotel Soi 20 and was an absolute gem :-)