Understanding the bill and points calculation
#1
Original Poster




Join Date: Mar 2019
Programs: FB Gold, Accor Gold, IHG One Rewards Platinum, SNCF Grand Voyager le club, Hertz 5* Gold,
Posts: 579
Understanding the bill and points calculation
For the first time, trying to verify i earnt the correct number of points for a stay. (should have tried this before i guess)
Room1=124.36HT, room2=160.83HT, local taxes=4.05, Bar=16.21HT, 160discount due to ALL rewards. TVA total is 31.29.
Bill total on a single invoice is therefore 338.65. I paid 178.65 by card with the 160 rewards discount. Clear so far.
By my calculation, room1+room2+bar-rewards discount the eligible cost comes to 141.20. Which i calculate as 518 rewards points for being Gold level.
But actually i received just 442 points. Seems like the value of the bar transaction has not been recognised....
Is my understanding and calculation correct?
Whether it's worth complaining for the 70 or so missing points is a different question
Room1=124.36HT, room2=160.83HT, local taxes=4.05, Bar=16.21HT, 160discount due to ALL rewards. TVA total is 31.29.
Bill total on a single invoice is therefore 338.65. I paid 178.65 by card with the 160 rewards discount. Clear so far.
By my calculation, room1+room2+bar-rewards discount the eligible cost comes to 141.20. Which i calculate as 518 rewards points for being Gold level.
But actually i received just 442 points. Seems like the value of the bar transaction has not been recognised....
Is my understanding and calculation correct?
Whether it's worth complaining for the 70 or so missing points is a different question
#3
Original Poster




Join Date: Mar 2019
Programs: FB Gold, Accor Gold, IHG One Rewards Platinum, SNCF Grand Voyager le club, Hertz 5* Gold,
Posts: 579
Ok, yes, i could try.
Although i was going to contact them also about lack of ALL elite recognition, just to see what happens. Maybe do that second
My understanding though of the points calculation was correct?
Although i was going to contact them also about lack of ALL elite recognition, just to see what happens. Maybe do that second

My understanding though of the points calculation was correct?
#5


Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 9,239
using rewards for partial payment, they still deduct full amounts of VAT, other taxes and service charges for calculation of points
I complain usually from a shortage of 5-10%, depending on the overall amount
I complain usually from a shortage of 5-10%, depending on the overall amount

