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Understanding the bill and points calculation

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Understanding the bill and points calculation

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Old Jun 29, 2023 | 6:11 am
  #1  
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Understanding the bill and points calculation

For the first time, trying to verify i earnt the correct number of points for a stay. (should have tried this before i guess)
Room1=124.36HT, room2=160.83HT, local taxes=4.05, Bar=16.21HT, 160discount due to ALL rewards. TVA total is 31.29.
Bill total on a single invoice is therefore 338.65. I paid 178.65 by card with the 160 rewards discount. Clear so far.

By my calculation, room1+room2+bar-rewards discount the eligible cost comes to 141.20. Which i calculate as 518 rewards points for being Gold level.
But actually i received just 442 points. Seems like the value of the bar transaction has not been recognised....

Is my understanding and calculation correct?
Whether it's worth complaining for the 70 or so missing points is a different question
MalFr is offline  
Old Jun 29, 2023 | 6:48 am
  #2  
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not complaining but simply drop a nice email to the hotel asking them if the credit is correct because you think some points are missing
hotel_user likes this.
flyertalker00143 is offline  
Old Jun 29, 2023 | 1:20 pm
  #3  
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Ok, yes, i could try.
Although i was going to contact them also about lack of ALL elite recognition, just to see what happens. Maybe do that second

My understanding though of the points calculation was correct?
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Old Jun 29, 2023 | 10:29 pm
  #4  
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I found 143.31 but lets say your calculation is correct we are both pretty close
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Old Jul 1, 2023 | 10:09 pm
  #5  
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using rewards for partial payment, they still deduct full amounts of VAT, other taxes and service charges for calculation of points

I complain usually from a shortage of 5-10%, depending on the overall amount
BinSabai is offline  


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