Exorbitant pre-authorization amount.
#1
Original Poster

Join Date: Feb 2009
Location: Netherlands
Programs: IHG Diamond/Amb, GHA Titanium, BW Diamond Select
Posts: 706
Exorbitant pre-authorization amount.
I booked a three nights stay at a Hotel in Germany, including breakfast. The total price is 420 EUR, which I have already partially paid by points. When trying to check-in online it is mandatory to approve a pre-authorization of 990 EUR. Without accepting that it seems to be impossible to check-in online. I understand that the pre-authorization includes some spend on incidentals, but blocking almost 1,000 Euro on my credit card if the accommodation including breakfast will cost me less than 400 Euro seems outrageous. Is this a tendency that anyone else has experienced? And is there a way to check-in online without accepting the pre-authorization? I would like to use online check-in to save some time at the reception desk and to request early check-in if available.
#2
Suspended
Join Date: May 2012
Posts: 1,593
which hotel is it ?
Online checkin is requiring a pre-authorization. Or you don't do the online checkin, the room will be ready anyway and they have to give you the voucher for the drink at the same time as the card so you may check directly which amount could be blocked upon checkin instead of 1K with online checkin.
It is supposed to be covering minibar, breakfasts if you didn't take them as first, room service... but still, 1K is a lot.
Online checkin is requiring a pre-authorization. Or you don't do the online checkin, the room will be ready anyway and they have to give you the voucher for the drink at the same time as the card so you may check directly which amount could be blocked upon checkin instead of 1K with online checkin.
It is supposed to be covering minibar, breakfasts if you didn't take them as first, room service... but still, 1K is a lot.
#3


Join Date: May 2015
Location: RBA / TBS
Programs: AF Platinum / A3 Gold / Accor Silver / Hyatt Explorist
Posts: 2,949
While less seen in europe , this is something you might encounter in some very luxurious hotels around the world, cause the bills can add up very quickly , so they might block high amount (but nothing close to 200%)
Most usually take the original price of booking and add breakfast for each person per day . I think in your case it might be a hotel policy cause I have seen such unusual requirements from properties located in areas where customers are more likely to cause troubles
So as macaron95 said , just skip online check-in , if you use a credit card (and not a debit card) negotiate during physical check-in the amount to be blocked and then ensure they correctly release/cancel/confirm the pre-authorization at check-out , (keep all receipts until cleared by your bank) cause you might run into troubles during the next few days
Most usually take the original price of booking and add breakfast for each person per day . I think in your case it might be a hotel policy cause I have seen such unusual requirements from properties located in areas where customers are more likely to cause troubles
So as macaron95 said , just skip online check-in , if you use a credit card (and not a debit card) negotiate during physical check-in the amount to be blocked and then ensure they correctly release/cancel/confirm the pre-authorization at check-out , (keep all receipts until cleared by your bank) cause you might run into troubles during the next few days
Last edited by fifty_two; May 17, 2023 at 3:03 am
#4
Moderator, Turkish Airlines Miles&Smiles & Accor ALL



Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Diamond
Posts: 8,231
Ludicrous. Just check in the old fashioned way (I actually never did an online check in with Accor as it saves no time and one always needs to haggle about upgrades or drinks vouchers).
#5
Original Poster

Join Date: Feb 2009
Location: Netherlands
Programs: IHG Diamond/Amb, GHA Titanium, BW Diamond Select
Posts: 706
Thanks all for your replies. I usually don't use the online check-in either, but thought it would be helpful to speed up the process at the reception desk as I may be in a bit of a hurry when I arrive. I also wanted to use it to inform the hotel about my early arrival, hoping they would have a room available before the 3pm check in time. I will reach out to the hotel by email instead.
BTW The hotel is the Mercure in Bad Drkheim. So definitely not a luxurious hotel.
BTW The hotel is the Mercure in Bad Drkheim. So definitely not a luxurious hotel.
#6




Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 6,935
I live nearby.
It is a sort of resort hotel, since it has direct connection to the Salinarium Freibad. Them charging an exorbitant pre-auth does not surprise me somehow, it is a very old school German attitude there, that include being stingy. Be aware the rooms are old, dated and definitely show their age.
It is a sort of resort hotel, since it has direct connection to the Salinarium Freibad. Them charging an exorbitant pre-auth does not surprise me somehow, it is a very old school German attitude there, that include being stingy. Be aware the rooms are old, dated and definitely show their age.
#7


Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,359
For Fairmont, its room rate plus tax and fees plus $100 a day for incidentals. Given how expensive Fairmont generally is, $100 a day usually isnt that much. Some other chains/hotels seem to have similar formulas, and some seem to add a pre-defined amount as incidentals.
Is there any explanation on how the pre-auth amount is determined?
Is there any explanation on how the pre-auth amount is determined?
#8
FlyerTalk Evangelist




Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,133
Thanks all for your replies. I usually don't use the online check-in either, but thought it would be helpful to speed up the process at the reception desk as I may be in a bit of a hurry when I arrive. I also wanted to use it to inform the hotel about my early arrival, hoping they would have a room available before the 3pm check in time. I will reach out to the hotel by email instead.
BTW The hotel is the Mercure in Bad Drkheim. So definitely not a luxurious hotel.
BTW The hotel is the Mercure in Bad Drkheim. So definitely not a luxurious hotel.
OLCI is totally useless. I never do it with Accor.
#9




Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 3,237
Those incidental precharge, I believe it usually certain amount times the night or 1 night room rate or some other amount.
Never experience 3x room rate amount for incidental though.
Never experience 3x room rate amount for incidental though.
#10
Suspended
Join Date: May 2012
Posts: 1,593
The unwritten rule says that pre-authorization should at least cover all non-prebooked breakfasts for all pax during the whole stay if the guest booked the room without breakfast or to cover room service if breakfast is booked/included in the rate.
Last edited by flyertalker00143; May 17, 2023 at 10:45 am

