Expiry of Accor points
 

How long after the last stay do Accor points expire? Is there any easy way to extend the expiry deadline?

According to the new rules 1 year after last stay, but probably all points operations on account will extend validity for 1 year.

Yes, stay one night in a participating hotel ;)

So say my last stay is May 10 2016, then I have to stay at least a night before May 10 2017 otherwise my 20,000 points will be all gone?

I could be wrong, but I think Accor LeClub has transitioned to a calendar-year based system. So if you stayed during 2016, I think you'd need one night stay during 2017.

I could, of course, be completely wrong.

I think this is wrong. You still need to have a stay within 12 months of your last stay to keep your points. The calendar year only relates to status.

https://secure.accorhotels.com/leclu...tions.en.shtml

For what it's worth, my experience was this:

I had a stay 9-10 Dec 2015 in Germany. I did a miles --> points transfer from another FF programme (Finnair) which added 500 pts to my Accor programme at the end of Nov 2016. I redeemed the pts for a 40€ voucher since it was just over 2000 pts. I stayed a few nights at the Novotel in Montréal 23-26 dec 2016. I never lost/had any points expire.

Perhaps just the activity of depositing points kept my account and points active.

Previously, it appeared that non-stay point activity extended the point validity listed on the web site. But now instead of a date, it says "valid for life*"
*Subject to staying in a participating hotel at least once a year

I can't tell if this is a change in policy or not. I might not get to Europe this year.

Just found this out the hard way. Only 5k points, but still ...... experience. No warning when it is about to happen either.

I would complain if you receive marketing emails as:
(from the points expiry page)

A formal complaint is in order for Accor to reinstate those points, based on having sent no notification.

From experience I have seen accounts with points about to expire without any reminder e-mail from Accor. Ugly customer service, at its worst.

Once you have agreed to receive electronic communications from the Le Club AccorHotels programme, you receive two reminder emails, 3 months and then 1 and a half months before the expiry of your Rewards points.

0 stays this year (2017)
0 stays in 2016
0 stays in 2015
0 stays in 2014
few stays in 2013

Points have not expired.

May be it was in the past because of some partner activity once a year.

When should I expect points to disappear (last partner points transfer in May 2017)
on Dec 31 2017 or May 2018?

May 2018. This thread
https://www.flyertalk.com/forum/acco...nd-points.html
may provide some useful information.

Thanks that was very useful.

(Answer for those who are led here by search function for some reason - there are datapoints here on FT that seem to indicate that ereward pint transfer extends point expiry)

Any DP for the points from Club Opinions surveys? Looks like I won’t be back in Accor’s footprint until 2019, and it would be nice to build a bit of a point balance ahead of that holiday if it was going to ‘stick’