I was quite surprise. I walked by the hotel when I was in Toronto 2 years ago. The lobby looks OK.

Threads now merged

/mod

Cross-posted this from the Le Club Experiences Thread 2019 as an additional data point.

- Name of the hotel: Novotel Toronto Centre

- What is your Le Club status? Gold

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes - very satisfied.

- Which room did you book and which upgrade did you receive? Booked a Newly Renovated Superior King and received a Newly Renovated Premier Executive

- How are the rooms? Very nice - the renovation style is typical Novotel (so think shades of brown and greys) but the graphics are quite funky (there were clouds in my room). Good sized desk, comfortable bed and plenty of plug sockets - including USB charging points next to the bed and a comfortable sofa. The rooms also had a safe, ironing board and a Nespresso machine. The bathroom just had a shower but it was a large, walk-in shower with a rainfall head, which I liked. The room had good air conditioning.

- What was good and what was bad?

Good: Staff were friendly and helpful, breakfast was good with a good range of food to choose from and staff quick to replenish items (only quibble was you had to ask for condiments, which was a bit weird). Room was very comfortable and the hotel was 10 minutes walk from Union Station and the CN Tower, so it's very central. My status was recognised without prompting with a drinks voucher being given with my welcome letter but I had to ask whether I'd been given an upgrade.

Bad: Not so much an issue but something to be aware of - there's a lot of construction going on in the area and I was woken up at 7am one morning by the works. Also, you receive a complimentary bottle of water in the room but it's just one bottle - it's not replenished, which seems a little cheap.

- Did you get club lounge access? How was the lounge? No lounge.

- What about welcome drinks, welcome amenities or any other special perks? Drinks voucher given without prompting. A welcome gift of macaroons was waiting in the room.

- Value for $ or Vouchers? Would you return? The hotel was expensive for a Novotel (about 200 quid per night), although I think the double upgrade did represent value for money (and it's why I retain my Accor status). I should say that I found that many 4* hotels in Toronto were expensive for the time I was staying so I don't know if this was just bad timing on my part or typical of hotel prices in the city but, as ever, I think you do need to shop around if you're looking for a hotel with a specific rating.

1F

I stayed at this hotel in the end of 2019, a few months before the lockdowns. Nice room, good breakfast.

Sad to learn that it basically became a homeless shelter:

WOW :eek: