Tracking Status
 

Can someone help me understand how I can track how many points I need to maintain my status? I'm currently Platinum, which expires at the end of August. I just called Accor to ask them and explained the question a few times but they just told me as long as I stay in a hotel at least once a year I'll maintain my status, which doesn't seem right. Any advice appreciated!

Your status is valid for 365 days from the day you reach a status threshold. At the end of this period, your activity for the previous 365 days is calculated and this will form your new level.

So in your situation, if between September 2014 and August 2015 you have stayed at least 60 nights OR earned at least 25 000 points, you will requalify for Plat.

Also, there is no soft landing with Accor Le Club, unfortunately.

Hope this helps!

But it does not seem that there is anyway of tracking your progress to requalifying except by remembering the date you initially qualify for Platinum and adding up all the points you earn after that date hoping that you can distinguish between non-elite qualifying and elite qualifying points.
There does not appear to be any progress bar in your account information on the website.

Tracking Status
 

Does the requalification time frame start exactly on the day you qualify or at the beginning of the next month? I got platinum early December and earned more than 25,000 points between that date and the end of December. I still don't know whether or not I will be platinum until the end of 2016. Currently my account says December 2015.

Can someone explain what are "non-elite qualifying and elite qualifying points.".
I thought all points were qualifying for elite status.

Yes that is correct, it is necessary to add up the points "manually".

However, there is a small trick...

On your dashboard, there is the following phrase displayed (for example)...
Subtract the points necessary to get to the next level (here 30 000 for Plat) to the number of points indicated, and boom, you get the amount of points you have earned on the past 365 days.

Well, the Terms & Conditions state 365 days from the day you qualify.

However, on my dashboard, I see that my card is set to expire on the 31th the month, while I switched levels on the 18th, so it would imply there is effectively a bit more than 365 days.

I know that these points did not advance my dashboard total when they posted in lieu of a triple point bonus that did not post.

Courtesy Bonus : Mercure Sydney Potts Point 1000

But when I qualified as Platinum that Dashboard update disappeared so it will only work if you aren't already Platinum -no?

Yes, I'm not Plat so I didn't know this text would disappear.

If you are currently Platinum, all you see is the 'Validity of your status' so you'd have to go through your points history as far back as 12 months prior to that to calculate night and / or points. There is nothing in the T&Cs to say that any particular points don't count towards status but perhaps in some specific promotions they insert this in individual T&Cs for that promotion?

The general Accor T&Cs are here: http://www.accorhotels.com/gb/leclub...conditions.pdf

Wouldn't it be great if Accor could just tell us Plats how many nights or points we need to re-qualify?! Other hotel programmes show this clearly. It provides an incentive for us to do so. We shouldn't have to individually calculate and second guess where we will or not. Sort out the IT Accor!

This is exactly what I was trying to find out as well. My status expire at the end of this month and I have no idea how many points I need.
I sent a message to Accor asking if it was possible to see missing points but got a standard response copy-pasted from T and C on how many points in general are needed for each status... As if I did not know that...

Tracking Status
 

HQ says it is "one of the things they are working on", but there are other more pressing things... Hmmm.
I suggest sending a message to Amy, the Accor Concierge and she may be able to escalate it.

Thanks, will do. I did some maths and came up with 28k points what should be more thank enough to have the status but the status validity deadline is still the same, i.e. the end of this month. I have one stay booked but without knowing how many points short I am, it is difficult to plan. Usually they count in Facebook places and promos points but one could never be sure...

Where I can see this?

I can only see # nights and # stays

I guess, you can only see it if you are Gold.

You can't see it if you are Platinium !

Well i can certainly see mine stating 41 stays 72 nights and i am Platinum !:confused:

Well I can see that as well but for sure those are not the number of nights/stays since I reached platinum status early December last year. It seems to be equivalent to the number of stays/nights during the last 365 days (from mid October 2014).

But whatever it shows, I won't re-qualify based on the number of nights but rather (because of the various promotions, Facebook points etc.) based on the number of points. The relevant information can't be found anywhere.

gilbertaue,

as you are also Aclub Plus, can you advise me how i should track the platinum re qualification.

What I see now:
12 stays, 19 nights

My status is valid until 30-September-2016.

So I guess that that number of nights and stays from be from 1-October-2015, which I doubt I have stayed for that many times since the beginning of this month.

As I mentioned in my previous post, I have checked the number of nights and stays in my profile against my stay history.

My preliminary conclusion is that these figures reflect the number of nights and stays during the last 365 days, not since my platinum requalification.

Maybe lingua101 you can also do that math and let us know whether or not you can confirm my theory?

After a lengthy email exchange with "Accor members assistance", at least I found out the date when my Platinum status was changed, i.e. upgraded to Platinum. I did some maths and the total of points is 33k, and the necessary 25k was reached already in September. Nevertheless, I still have "Validity of your status:31/10/2015". If I read it as it is, I am going to lose my status after this date regardless to over 30k points collected...
Tracking Platinum status is really unclear and annoying since other programmes not only show you the number of points needed to keep your status but also send you reminder emails.

The "Validity of your status:..." only tells you when you current year ends. It doesn't change when you have enough points to re-qualify for a further 12 months. Provided you have enough points on the renewal date the expiry date will simply move forward 12 months.

Also the "Validity of your status:..." date will always be the end of the month regardless of your actual renewal date which could be earlier in the month. I assume that is to give them enough time to send you a replacement card for the following year.

It's not helpful if you want to know where you stand with renewal but it currently is all you get.

For me the important question, which so far has not been answered by anyone, is: does the requalification period really start exactly on the day you reach platinum status, or does this period only start on the first of the next month, as the end date on my card and in my profile (31 DEC 2015) seems to suggest.

The reason that this is not trivial for me is that I collected more than 25,000 points between the 8th of December 2014 (the day after I reached platinum) and the 31st of December 2014. However I collected less than 25,000 points so far in the calendar year 2015, so if those points which I collected in December do NOT count then I still need some more points to requalify.

@Gile363, @cwl - do you have more information on that topic?

I don't have any first hand experience of your situation as the scenario you describe hasn't been crucial to a renewal for me.

What the Le Club Terms and Conditions state is:

"A Member moves up to the next Status level once he/she has satisfied the conditions for obtaining that Status level, which he/ she keeps for a period of 12 months (365 days).

To access the Programme’s Status levels, the Member must have spent or earned, over the last 365 days, at least:

Table not pasted

If, at the end of this period, the Member once again satisfies the conditions required for this Status level, the Status level is then renewed for an additional 12 months (365 days). If the Member does not satisfy these conditions during the current 12-month period, he/she will be given the Status corresponding to his/her activity calculated over the preceding 365 days (based on the scale in the above table) at the end of this period. A new card corresponding to the Member’s new Status is sent automatically within 4 weeks."

The terms and conditions make a point of a membership year being 365 days and not calendar months. If the year was to the end of the calendar month 12 months later that would be more than 365 days and contradict Accors own definition of a 12 month year. Based on that if it was me I would confidently argue to Customer Services that the year runs from the exact day you gain a level to exactly 365 days later (not from the start of the next calendar month to the end of a calendar month 12 months later).

The physical Le Club card issued has a validity more than 365 days (as it goes to the end of the calendar months 12 month later). That I have assumed is to allow time for a new card to be issued but that is only supposition by me. That is also my experience with other loyal scheme cards.

The only way to be sure is to try to get a definitive answer from Customer Services although that may be difficult.

As others have said a online feature making clear how far you are from re-attaining status would be a real help.

Ok, I looked through the transactions. I traced back my 12 stays and 19 nights back to 23-Oct-2014.

It seems to me that tracing is per your claim, i.e. the past 365 days, as I belive I got my Platinum after that 23-Oct-2014 stays. Let me see if this number will drop after this weekend.

Thanks lingua101. I had a stay with checkout on the 25th October 2014. So I should be able to verify it after this weekend.

My thinking: the intention was to show the stays/nights during the 365 days requalification period, but somehow that that not work out. Maybe the programmers misinterpreted the specs? Who knows. But even if Accor manages to fix this, the most important thing would still be missing: the number of points for requalification.

Today I see 10 stays and 18 nights.

How can this be possible?

That is very strange indeed. The only thing I can think of is that you had a non-qualifying stay, which could be shown as 1 stay but 0 nights. But that should show in your activity list as 1 stay with 0 points then. If not, then they probably use a randomizer :D

The number of stays/nights listed in my account went down by one stay and one night today. That confirms my theory, since I had a check-out of a one night stay on the 25th of October 2014.

I don't know what happened in the case of lingua101, but for me this is how it seems to work. I had another check-out on the 26th of October 2014, so I will report back tomorrow whether the number of stays/nights in my profile will be reduced by one again.

not logical. if i have non qualifying stays, it should reflect previously also.

Now I see 10 stays and 19 nights.....

Today the number of stays / nights in my account overview were reduced by one again, still reflecting the number of stays / nights in the last 365 days.

This is correct. It's a rolling 365 window.

For Plats it makes it rather difficult to see what is needed to retain status. I would like to know my points/nights since my Platinum status was reached but this requires an Excel spreadsheet and some copy/paste...

That was my conclusion as well after becoming Plat and trying to figure out my points/status. And, indeed, the Excel sheet is the only practical way to count this.

So if we believe that the Stay/Night counter is accurate then I'm 14 stays/24 nights so far until 30/06/2016. I have 13/24 in my worksheet but booked 2 rooms for one stay, it must count twice. Then I'm 13,361 points in this year since 01/07/2015 with an anticipated 15K+ points until end of April => Platinum should be renewed.

But, gosh, that accorhotel.com website is really, truly horribly designed and coded. Keeps bugging/crashing all the time, timeout is too short, the sliding pictures are a total pain to use when using a remote display when starting a new booking, the auto-login keeps resetting all the booking information you painfully entered, etc. I'm quite sure they are losing some business because of their website... which is ironic given how badly they are trying to bring back direct bookings to skip brokers.

If wish they learn some bits from other booking websites sometimes!

Julien

i just counted man ually 365 days back, 30-Oct-2014 to 29-Oct-2014, it should be

10 stays and 17 nights

I do not know why the nights is wrong

OK now after my 2 nights stay, the counter become
11 stays and 19 nights.

Which now correct

Well it is good to know what information the number of stays/night on the account page is meant to show, with a few glitches obviously.

Unfortunately this information is totally useless, unless you look at it exactly 365 days after qualifying for platinum. On that day it should tell you whether you have requalified for platinum based on the number of nights. But then it is too late to do anything about it :(

status progress?
 

Well, my current Accor Platinum status will expire soon, but I believe I have earned enough points in the past 12 months to renew. However, in my online account I just can't find this exact information -- current expiration date, how many points I have earned so far, how many more points need to maintain the current level, etc. This info is prominently displayed at the very top summary section of every other hotel royalty programs, but not with Accor? Am I missing something obvious here? :confused:

This was recently discussed in this thread

http://www.flyertalk.com/forum/accor...ng-status.html

In short Accor currently don't make this information easy to get beyond doing a tedious back count of your statement for the last 12 months.

Sorry totally missed your reply... But late better than never, so thanks for the info!

Really can't gather why Accor wants to hide this info, as it shouldn't take more than a few lines of codes to fix this...

I reached platinum early December 2014. I collected more than 55,000 points in the following 365 days. Nevertheless my account still shows:

Validity of your status:31/12/2015

No email congratulating me on maintaining my status, like when I reached platinum more than one year ago. Nothing. :(

Update on platinum requalification
 

Today I received two exactly the same emails, 15 minutes apart. The subject of the emails is "Your opinion earns points". So I expected an invitation for a survey through which I could earn some extra points.

However when I opened the emails,this was the text:

So unfortunately no points to win, but finally a confirmation that I will retain platinum membership for another year.

My dashboard by the way still shows Validity of your status:31/12/2015