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Originally Posted by Accor Concierge
(Post 20194543)
Hi ironfire,
I can see why you think transfers can take so long to be completed but verifications must be done by both parties first before authorizing the transfer. And this bilateral communication takes an important amount of time as well as avoids mistakes to be made. I apologize for the long waiting time you guys are facing for your points to be transferred. All the best, Nathan With all due respect we do understand this. BUT regular transfers in 99% of other programs are not that timeconsuing. However even more important is that here there was a renewal of a working transfer option. It should at least be possible to have the same processing routines as have been in place for ages, no? |
It used to take less than a week before with Le Club to Iberia. I'm sure these 6 weeks are just a buffer time to cover any irregularities.
Anyway, I trust that after 6 weeks have passed without points posting, Nathan will help us get the points at the correct rate, and not the new rate, please? Thanks in advance! |
Originally Posted by Accor Concierge
(Post 20189416)
Hi travelkid,
As you may already know, it can take up to six weeks for the transfer to be completed... Kind regards, Nathan "Your request to turn points into miles is being processed, and your miles will be credited to your frequent flyer account within 3 weeks." |
I set up auto transfer 2 days ago, got e-mail conf, but points still not pulled. I know you guys are waiting for it to post to IB, but how long time did it take before the points were deducted on Accor?
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If signed agreement between Accor/Iberia states x number of weeks for points to be deposited on Iberia's account, then only after these weeks have elapsed can both the customer and Accor request Iberia to explain the delay.
SPG & Lan have had these issues and there is nothing SPG could do until the agreed period has elapsed. The marketing e-mail Accor sent this morning has a banner informing the new ratio from March/1st: 3,000 Accor = 3,000 Avios |
Originally Posted by fuseli
(Post 20194842)
Where does six weeks come from? I received a confirmation email from Accor stating:
"Your request to turn points into miles is being processed, and your miles will be credited to your frequent flyer account within 3 weeks." Dear jms_uk, The automatic transfer of your Le Club Accorhotels points to your Iberia airline loyalty program account is currently being processed. Your airline miles will be credited to your Frequent Flyer account within six weeks. Le Club Accorhotels points that you have built up will be automatically transferred to your Frequent Flyer account within six weeks for a total of 1,250 airline miles. If you would like to keep your points and stop converting your Le Club Accorhotels points automatically, simply connect to your client space on www.accorhotels.com. Don't hesitate to contact our Customer Service department for more information. See you soon, Your Le Club Accorhotels team Details of your transaction Points balance before your order: 500 Transfer request date: February 03, 2013 Selected airline loyalty program: Iberia Number of airline miles requested: 1,250 Number of points converted: 500 New points balance as of February 03, 2013: 0 |
Definitely interesting times with Iberia and Le Club.
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The Le Club points were pulled instantly when I initiated the transfer 3 weeks ago. I too received the "up to 6 weeks email". Taking far long than any other points > miles transfer that I know of:td:
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Originally Posted by pazza2000
(Post 20208335)
The Le Club points were pulled instantly when I initiated the transfer 3 weeks ago. I too received the "up to 6 weeks email". Taking far long than any other points > miles transfer that I know of:td:
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Originally Posted by Airframe
(Post 20208736)
Me too, did a manual transfer and points were taken from Le Club account immediately, nothing showing yet on IB, has only been just over a week though.
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Iberia Plus partner changes
For the auto transfer, it leaves your account at 8an uk time everyday. It appears in ib every Tuesday (maybe Wednesday) for all the transfer done up to the day before.
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Originally Posted by travelkid
(Post 20209529)
I was looking for similar confirmations from anyone who set up automatic transfer, not the fixed amount. Anyone?
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Originally Posted by yucci18
(Post 20210464)
For the auto transfer, it leaves your account at 8an uk time everyday. It appears in ib every Tuesday (maybe Wednesday) for all the transfer done up to the day before.
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Originally Posted by yucci18
(Post 20210464)
For the auto transfer, it leaves your account at 8an uk time everyday. It appears in ib every Tuesday (maybe Wednesday) for all the transfer done up to the day before.
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