|
Let's hope for the restoration of the partnership. Numerous Brazilian consumers are eager for the partnership return. Especially with the matching between points and Multiplus LeClub.
|
Originally Posted by Accor Concierge
(Post 20001674)
Hi everyone,
Thank you for your patience. The Le Club Accorhotels customer service has informed me about this issue. Due to the partnership's recent renewal between the Le Club Accorhotels and the Iberia Plus loyalty programmes, the transfers of points is momentarily unavailable. This situation is just temporary and should be fixed very shortly. On behalf of the Le Club Accorhotels customer service, I sincerely apologize for any inconvenience that this may have caused you. All the best, Nathan |
Iberia Plus currently not partner (Note: only a temporary issue)
Any estimated time of when transfer to IB Plus will be restored and what will be the conversion ratio?
Thanks! |
I believe Iberia is negotiating a ratio of 1:3 so it would increase the transfers.... (#fingers-crossed!)
|
Originally Posted by Gagravarr
(Post 20000076)
What happens to points for those of us with auto-convert to Iberia setup? Do our points just build up [...or...] do they auto-convert into a black hole?
|
Originally Posted by IMH
(Post 20057669)
As of today I'm tending towards the black hole answer. Points taken from my Le Club account on 10 January (reported here) haven't reached my IB Plus account six days later.
|
Hi julianin,
I've asked to be kept informed regarding this topic. Once I have further news, you'll be the first ones to know ;) Best regards, Nathan
Originally Posted by julianin
(Post 20050019)
Any estimated time of when transfer to IB Plus will be restored and what will be the conversion ratio?
Thanks! |
Originally Posted by kaebo
(Post 20057845)
Usually the IB Points converted from LeClub Points arrive thursdays.
|
I wouldn't risk with autoconvert if the partner is missing from the list and I cared about the points. I'd say 90% probability they go to the black hole and then you are at the mercy of customer service.
|
Originally Posted by neuromancer
(Post 20059668)
I'd say 90% probability they go to the black hole
|
Well, if the FF program to which the points should be transferred is blank (as I've seen with my own eyes), I expect that the script will return an error, and the points returned, or the points to go nowhere, depending on the quality of the code. They will most probably not go to Iberia, as Iberia is not in the list.
I'm just saying, I would not risk it. I don't have experience with this case, but have experience with points vanishing in other (simpler) cases. Usually a call to CS sorts it out, but it depends. |
Originally Posted by Celiomartins
(Post 20054066)
I believe Iberia is negotiating a ratio of 1:3 so it would increase the transfers.... (#fingers-crossed!)
|
More like a hope, or even a suggestion, since they are keeping up with this thread, hopefully they'll find this a great idea!
Would you disagree? Don't you think a new rate o 1:3 would increase the transfers to Accor? Come on Accor Concierge, you have to listen to the customers too! |
IB+ is listed as a partner again! :)
But I haven't found the exchange ratio yet. Could someone post the new (hopefully good) ratio, please? |
|
| All times are GMT -6. The time now is 8:51 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.