Originally Posted by
tishooo
I guess I must have either been quite insistent, or had a good operators to offer the increase then I suppose - I am also a relatively new customer with the BA Amex, so maybe I got cut some extra slack?
On my first call I heavily emphasised my worry that this was something fraudulent in the pipeline. I am now quite surprised that in both instances they had to go away and do a bit of digging before identifying that it was 'double exposure' since anecdotally from the chat above, it seems to be a common AMEX issue.
If I remember correctly, it had to be cleared by a manager and the manager would refuse unless you actually needed to use the card. I suppose you could say you wanted to use it and get it done, but otherwise they weren't interested in helping.
I got fed up of their attitude and at that time, it used to be a marathon getting them to acknowledge that 'double exposure' had happened. They know about it alright and they probably know how to fix it too but it is easier this way as I was told once, not many people keep an eye and notice and it drops of anyway after a bit
It doesn't happen with any non AMEX card I use and the airlines the same so it must be AMEX's issue. They used to like to blame the airlines too I remember
