Was booked on a later flight out of CPH yesterday but arrived at the airport exactly 13 minutes before the earlier flight was to depart. 2 hours between ARN flights for the summer, so I rushed to the *G check-in. Lady of course said it was too late, flight was closed etc. Then suddenly: "Oh, you are Pandion" and she called the gate (or some function inside the airport, dunno). And asked me to rush to the gate.
The gate agent didnīt have a clue and did not want to handle my case, said it was too late. Then suddenly comes the "On Time Manager" (is that a new title at SAS? She had a badge with the title), took my EBP card and quickly handed me 1D BP but apologized there was no meal for me (was booked in C with Y+ cabin on flight).
Boarded last, door closed while I was still standing up and when I sat down the purser came to me and apologized for the misinformation at the gate regarding food and that I was absolutely to be served etc etc.
Pretty good experience.