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Thread: Hilton.com rate issue--any help on escalating this further?
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Old Jul 7, 2008 | 3:15 pm
  #4  
RBrownTN
 
Join Date: Mar 2008
Location: BNA
Programs: Delta Silver (former GM, fighting way back), Paid Delta SC Member, Hertz Gold, Gold HHonors
Posts: 214
Originally Posted by kpalle
I'd like to escalate this but am not sure who to contact--can anyone help?
I had this happen to me with a DoubleTree booking in Naples, FL. Armed with screenshots I called the general manager of the hotel. She honored the price and alerted the IT staff at Hilton instead.
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