So I have flown around 77k EQM this year and was Prem. Exec. Just logged into MP site today and it says 1k; only 33 EQS this year so I don't think it's that either.

Does this happen often? Is it a mistake? Actually flying today and when I printed my boarding pass it still says Prem. Exec. but when I call into the MP customer service line the automatic prompter says I'm 1k ...

What gives?

thanks!!