Originally Posted by
coplatua1k
Don't mean to be harsh but they have some very grave and serious issues to contend with skipped meal not being one of them. Next.
Wow! With that "Next" the only thing missing is the audible snapping of fingers!
Don't mean to be harsh, but what grave and serious issues? Did someone
die? Oh, you mean tough economic times. Yeah, things suck all over. Does this mean that the whole company so busy dealing with these "grave and serious issues" that they don't have time to pay attention to service and meals? UA can't get it right because the
ground caterers are busy worrying about the high price of
petrol? Mmmmkay.
UA offer and advertise ('promise') that special meal service. Then they don't deliver it. If they never plan on honoring their promise because of the company-wide focus on "grave and serious issues," then there's a simple solution:
Take away the offer of catering a special meal. Set the expectations low, and then when you deliver nothing, nobody is disappointed! Get it? Neato.
In the meantime, UA needs to solve its service lapses, or re-set service levels lower and say so. High fuel prices don't equal the right to break a promise. Next.
Will