I think that the reason there is not more outrage over the failings of the Colgan operations to operate on time is because they just don't affect enough people. CO is already carrying fewer and fewer passengers to WAS from EWR, and I'm sure that the other CO Connection/Colgan routes are seeing similar effects. When the number of affected passengers is so low it is hard to generate a lot of backlash. I think that cova has expressed similar disdain for the DCA service rather regularly here and most of the responses are to just take the train or fly out way too early. It costs CO business, but it is on lower fares as you noted, so the lower load factor may not actually be costing them any real money.

The fact is that CO isn't a great option in some markets. And I think that using the list of markets served by Colgan from EWR is a pretty good place to start identifying the places where it isn't a great option.