Originally Posted by
Karter
I know that UA's award availability may not be the same as NH's but I'm finding the lack of seats on UA a bit ridiculous. Here's what I've tried to book...
21/8 LHR/LCY - FRA (on ANA 14/15 LH flights all available in Y-cls)
22/8 FRA - DFW (on ANA the nonstop shows available)
The return was also available.
However, when I call UA she tells me that not even one of the LON - FRA flights has availability, nor is the FRA-DFW available. I tried days either side and it's the same. Is it just that UA no longer offers LH seats at all? This just seems too hard to believe. Should I call over and over until I get an agent who can "see" the flights or is it just pointless? All she could do for me is offer F-class awards at 120,000 miles. A bit more than I was looking to spend!
Who at UA do we complain too?