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Thread: Upgraded in the air - first time for me!
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Old Jul 2, 2008 | 2:51 pm
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Academic
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Join Date: Jan 2001
Location: YXU, ON Canada
Programs: AC LT E50K; AC*MM; SPG LT Gold
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Originally Posted by YVR72
And, it is actually forbidden from what I hear.

But, I think it is a smart policy.

Anyway, the advice from other FT'ers I got was to send an e-mail commendation to the customer solutions address without mentioning the upgrade. Just provide general commendations on professionalism etc.
This is very good advice. Perhaps YYZ/SD can confirm, but FAs I've spoken to have mentioned that this is not permitted.
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