I just got a reply to my second or third e-mail. I would love to find out what eligibility was since I got the emails and the offer showed on my account. However, I will just be happy with the credit when it comes.

The e-mail that came today:

"Good Day,

Thank you for contacting e-Rewards. There was an error and you were not
originally eligible for the bonus reward offer. We had to manually add
you to the file; therefore your credit is taking longer than normal.
Thank you for your patience.

Sincerely,
xxxxxx
Member Services"

My account expired a few days ago, so I hope they credit soon as I only have until the end of this month to redeem them and who knows if they will be in stock.