Originally Posted by
CollegeFlyer
I said that it's irresponsible and shameful for UA to screw over customers by imposing controllable overnight delays on them, and then not even trying to reimburse the customers for their full loss, when the loss the customer suffered results from a deliberate business decision by UA.
I don't know where you got the lawsuit or "trauma" crap. Yes, I happen to be a law student, but please keep your ad hominem attacks to yourself, thank you.
You're right; my tone was uncalled for, and I apologize.
But doesn't "controllable" simply mean "not weather-related" -- usually a maintenance problem? In that case, isn't it a safety decision, not a business decision?